Only one member of staff, a cleaner, showed any sense of good customer service. The remaining staff performed their duties with a degree of lethargy and disinterest. The room was tired and the temperature was tropical. A fan should have been available as the window did not provide adequate ventilation. The mattress should have been in the council tip and not on a bed. The bathroom was disgraceful. The chrome on the taps had long gone and the poorly applied sealant showed signs of mould. The grouting on the tiles was stained. Considering the quality of the furnishings and fittings the room and bathroom were as clean as could be expected. The cost of the one night stay was similar to the local city centre Premier Inn but in all other respects this hotel trails behind

Very friendly receptionist, a lovely welcome.
Booked fairly last minute, arrived and had to park 5 to 10 minutes away. Car park tiny!
Room was on th top floor, you can tell what's been refurbished by the crappy carpeting the higher up you go.
Room was dated, scruffy and no good for those of us who are nearly 6ft tall! Bathroom was even worse but it was all clean. Saving grace was the shower, old scruffy and dated but amazing water pressure and easy to control.
Make sure you get a refurbished room if you go, as the newly refurbished areas of the hotel looked lovely.

Good location, some road noise as close to a traffic roundabout but no problem unless you are a very light sleeper. Single rooms on the small size but adequate (comfortable bed, flat screen tv, en-suite bathroom). Breakfast all self service which I like so no hanging around trying to attract the attention of a waiter/watress. Very good location for beach access etc.

Very small car park so had to park down the hill - not ideal but as it was a company car not that bothered if it got stolen - may have been different if it was my own car.

I held a party at the Durley Dean last weekend. The function room (The Kennedy Suite) was super spacious, modern, bright and best of all it was private. It contains its own bar, spacious dance floor, toilets and there's a side room complete with flatscreen TV where the children could go and play, chill out or just watch TV - and aged relatives could rest their ears! The staff were attentive and nothing was too much trouble, even during the set up of decorations throughout the day. We didn't stay as we live locally but friends did and said the rooms were comfortable and breakfast very tasty. Not a great deal of parking but there are pay and displays nearby and plenty of side roads where you can grab a space, I'd definitely use this hotel again for future events, great value.