The worst New Year i have ever known if you like cold food water leaking through the shower light fitting, bar staff totally incompetant , New years eve ran out of tonic water the coach driver had to go to the off licence to get more new years day ran out of wine and beer, new years eve meal stewed steak veg and a sparce helping of what should have been roast potatoes? every evening meal was cold.ceiling leaking in the function room and what did the staff do got a bucket two towels and said someones using the shower upstairs i half expected john clease to pop in.

We booked this hotel with David Urquart travel as a New year break, and I think one of their employees should sample what the hotel is really like!
We were supposed to have a welcome drink however the hotel management decided to withdraw this offer, this was only the beginning,the following day they weren't going to provide lunch until the coach driver complained and we were given soup with a crust of sour cream on top.

Our room was like large cupboard, furnished with mismatched furniture and army slyle blankets on the beds. The bedding was never changed nor the towels in the 4 days we were there. The bins weren't emptied for 2 days.An antiquated t.v was so high on the wall you needed binoculars to see it.

The bathroom smelled disgusting, we had to clean the shower head before we could use it and the shower kept going off .

The food was unacceptable, cold.poor quality and still partially frozen at times.

The hotel was used y foreign students coming and going at all times.

We came with friends to celebrate the new year , what a disappointment and complete waste of money.

My mother stayed at this hotel for one night only. She was originally booked in for longer but found that she could no longer endure the nightmare she was experiencing. Food was mediocre as was service. The room was to say the least was spartan and tatty and on the top floor, the lift was not working, not a good thing for an 85 year old lady. Staff attitude was - uninterested. Needless to say she will never darken their door again. This coupled with a never to be repeated experience with the coach company TRAVELSTYLE added up to a disappointing holiday. In fact a complete waste of money. Don't stay here!!!

I stayed during half-term with my two children in a triple room. The room/bathroom was very clean and tidy and could not really fault it given the very reasonable price I paid for DB&B. The food provided was very good particularly the breakfast, offering full english, toast, yoghurts, fruit, etc. I have read other comments and can advise that students staying in the hotel were a small number of mature spanish students, studying at a nearby language school, they did not make any noise or disturb us during our visit. Mandy the Manager was very helpful and so were all the other staff. If you are wanting to stay in the centre of Bournemouth and you are on a budget I would recommend this hotel without hesitation.