Booked through an agent (in India it seemed) who lied and told us we'd get a twin but didnt tell the hotel. Staff most apologetic and gave us free use of spa later on day we left. First (wrong room) was simply dreadful. Very clean but ancient. Decor great if you're 85yo, plumbing appalling - everything dripped all night long. Shower hose in bath (nothing to hang it on) only sent out small stream of constantly fluctuating water). Bed almost as old as decor. Quiet night probably because all other residents OAPs so that was good! Food was good but finished at 9pm. Lounge freezing cold all weekend and TV room out of bounds. Pool was LOVELY, really warm which was great but jacuzzi didnt have enough water in and sauna not warm enough. Spa experience TOTALLY ruined by FREEZING cold changing rooms (thats normal according to staff). We had stayed next door in the Cumberland and had loved it there so was majorally disappointed with Suncliffe. Only went for the spa which turned out to be rubbish. This was not a cheap hotel and feel we have been ripped off big time. Even when they have finished the redecorating the plumbing and rubbish spa would make this a no-no for us. Shame for the staff who did their very best.

The Suncliff Hotel Bournemouth.This is the second time we have been here.It gets better each time.we went B&B,the breakfast was buffet style and was very good,fair amount to choose from.The room was a little small ,it was spotlessly clean and so was the rest of the hotel.The pool is a little small and very warm,a little too warm for me,although I did swim on two afternoons.The staff in the front office where most helpful and all the staff seemed happy going about their tasks.Will go again soon.

We stayed at the suncliff hotel (room 31) from friday 3rd february 2012 to sunday 5th february 2012, our room was clean and comfortable and the breakfast was delicious. The staff were amazing and even managed to stop me from getting a parking ticket (didn't realise where I parked was for private residents only ooops) they then phoned me in my room to let me know so I could move my car before the traffic warden came back :-)..... We loved the jacuzzi and the swimming pool was clean and not to busy.
Our only criticisms are the female changing rooms are freezing, and our room was too hot as we were above the swimming pool but overall a fantastic holiday in a great hotel, its close to the town centre we easily walked it in 5 minutes (even in heels) and the views are amazing.
We would 100% go back.

Many thanks

We stayed nights of 29th and 30th January. Mostly other guests were with coach parties and they seemed to dominate the staffs' attention so we felt a little anonymous. However, we cannot fault the staff at all - very helpful and mostly smiling. Praises to Miguel in particular who brought water without being asked when I had a coughing fit!!
A few criticisims - we felt that the swimming pool could open at 7am so we could have had a swim before breakfast. The bed was a little on the small side and the room was cold even though the radiator was on full but we take into consideration that the room faced the sea. A bit of explanation before we were seated of how the buffet system worked would have been appreciated.
All in all though we enjoyed our stay - the food was excellent and the staff cannot be criticised in any way.
I expect we shall return.