This was our second visit to the Suncliff for my wife's birthday on both occasions, the first time was nice, room was ok with a sea view, 3 course included dinner was lovely breakfast was good but lacked what you would normally want from a full fry up, like mushrooms and hash browns etc, just seemed they didn't make as much effort for breakfast.
Staff were great, all in all an average first stay... Bit of an issue as we were located above a party on the first night, music too loud for our children so we complained and the manager said if we came back again he would look after us....
Well along came Jan 2012 and we tried again..... Absolutely fantastic, penthouse suite was perfect for her birthday, sunrise over the sea viewed from comfy bed, pull out bed for our daughter, big tv, huge bathroom, the only thing that would of topped it off would of been big fluffy dressing gowns...she said, the 3 course dinner was lovely, looked after us well, breakfast needed the full monty, looked like they had the space but forgot to bring the food out, shame as the rest was nice, pool was lovely as ever, it was the highlight for my daughter, nice and warm after being In the cold all day while my wife relaxed in the room.
Will be booking for next year, can't wait....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Dear Jools_Jean,
Fantastic to hear a returning guest has once again enjoyed our stay. I am quite often astounded by the sheer number of regularly returning gusts we have. I feel this is testament to our success.
Sorry to hear about the small noise issue last time. We rarely have problems with excess noise however we are aware that some guest can be more sensitive to noise.
Clearly you have noted the improvements we have made. I’m glad you enjoyed your penthouse stay and it sounds like you all took great advantage of our leisure facilities.
Best wish and see you next time.
Andrew Potter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC