As a school we booked our Xmas do there for western theme,bucking bronco and disco with buffet and set meal.We all dressed up and were looking forward to a good night but it was a complete let down.1st off we were shown to the tables and waited for the waiters/waitresses to bring out the food,the buffet food was placed on tables but not made clear which tables they were for so other people took from our tables,the food was awful the sandwiches were all hard on the outside and a lot were seafood,there wasn't enough other food to cater for everyone and they took it away after about half hour.The set food menu was ok but not worth the money.They brought out some chips as we complained.The bronco was the main feature having to watch people from other parties as well as our own for 2 hours without any music going on we thought it would be a sideline with a disco as not everyone went on the bronco.Then finally at 10pm they put on the music which was awful a lot of our group left by then.I wrote a complaint letter and we were offered afternoon tea 2 weeks after my complaint email was sent.We went to the tea and it was tea and coffee in urns in the bar area that the hotel guest could use with little fruit cakes that the children at the school could of made just as good .For a hotel that was meant to be making an apology for such awful service and entertainment the afternoon tea was a disgrace and our school will not be using this hotel ever again.Even when we turned up at the hotel the reception didn't know we were coming or where to send us and the staff just walked off.I would not recommend this hotel to anyone.
- Queens Hotel Bournemouth
