Room upgraded from single to double at no extra charge. Pleasant check-in experience, however I wasn't advised by reception that due to the low number of guests breakfast was to finish early in the morning. There was apparently a notice on the end of the reception desk that wasn't pointed out to me. So when I came down the following morning, I thought I was slightly late as the the cereals had been cleared away. However, a very helpful waiter had a word with the chef & arranged for me to have the breakfast I would have had anyway.

When I questioned this at reception after, I was told no one had complained and there was a notice on reception ,when I said this wasn't pointed out to me she said "well you got breakfast didn't you."

The hotel has a great location about 5 minutes from the beach. Ideal for last minute getaway.Clean rooms and good value stay when booked through Booking.com. at below the rack rate.

went to this hotel with afton holidays on a party weekend and had a great time, first time i had been to this hotel but had been to afton weekends at other bournemouth hotels including hinton firs and was pleased to see daniel and some of the staff from their after the firs changed owners lovely room good food and excellent entertainment some people do not like coach parties but fail to realise some of us are just as good as themselves (sometimes better). but find driving more tiring than in our younger days so please do not knock coach travellers you might need one someday finally i really loved this hotel and have booked again in february again as a coach traveller

We stayed at the Queens Hotel & spa for three nights from the 05/01/12 on a B&B basis & found the place much as expected. Our room (209) was spacious & clean & we felt was above average for a 3* hotel.

We ate all you can eat self service breakfasts in the Hotels' spacious restaurant which surpassed our expectations for choice.

A large 2 coach party arrived on the 06/01/12 but in no way altered our enjoyment of the Hotel or its' facilities.

We used the swimming pool & small jacuzzi just the once during our stay & whilst the pool was as expected the whole poolroom was dripping with condensation which no doubt is causing some mould growth on the rooms' coving & ceiling.

The Hotels' location was perfect for us - just a 5 minute wander to East Cliff overlooking the beautiful sandy beach & maybe 10 /15 minutes stroll into Bournemouth town centre.

This is one of the Hotels open all year round I have visited at all times of the year and the welcome is allways as warm .I would say that they exell in the conference and big function field .The pool is small but nice and allways clean .There is a good variety of rooms and special weekends 'Valentines ' and other things the year round