thank god bournemouth has this spectacular, outstanding hotel Reasonable hotel prices the best location in the world. Dont waste your money anywhere else and come here!!!!! politest staff that i have ever come accross and THANK YOU TREVOR CORNISH!!!!!

Bought this weekend away for my husband as a surprise Christmas present at the Suncliffe Hotel. But however on arrival on the 6th January we were informed we had been allocated to the sister hotel Cliffside. Unfortunately I was not aware on booking that we could possibly be moved hotels and felt the Cliffside to be a lower grade hotel.  On checking in we found the staff very unhelpful and quite miserable, however wanted to make the most of the weekend and continued to check in.  On viewing the room we felt it was adequate although extremely hot and on viewing the menu (as I bought a package to include evening meal) I felt this also a lower grade to the menu offered at the Suncliffe.  We therefore asked if we could dine at the Suncliff, to be told "nothing we can do". The receptionist rang my room that afternoon and told us that we were unable to use the pool as there was problems with the chemicals and the pool was out of order.  However, we were told be another guest that evening that the pool was actually in use and he had been swimming that afternoon.  When questioning the staff they apologised for the lie.  On trying to have a drink that evening we were told that there was a private party in our hotel and we therefore went next door to the Suncliffe, after purchasing our drinks another guest approached us and told us that we weren't able to drink there as there was also a private party and at which point we were forced to leave the hotel and find other entertainment. On complaining to the manager at both the Suncliffe and Cliffside we were yet again told "nothing we can do!".  On returning home we complained about the service provided as we were very disappointed with the weekend, only to be emailed by the hotel representative who was extremely rude and instead of answering the complaint, was more interested in where I was complaining from. The company has still not answered my complaint to date and continue to evade these issues.  I would therefore not advise anyone to stay at this group of hotels as they have no customer service training and are unable to deal with any complaints or queries.  The staff and managers are rude, non-responsive and trained to answer "nothing I can do!"  I would like to add we came across two friendly members of staff, the dining manageress and the blonde receptionist, however this does not compensate for the terrible service and attitude from the Directors of this group that I have received. Do not go here!

I stayed here this weekend with five of my friends and having only paid £35 a room didn't expect too much however on arrival the girl on the reception seemed rude and grumpy!

The rooms were a good size and were cleaned in the day which was appreciated!

The use of the pool next door was nice and the staff there seemed a lot more friendly. However on coming back from the pool one of our group mislaid the room key. On speaking to the woman at reception she simply said " well
It's gone" whilst watching people search there handbags and bags she often no information on how we go about replacing the key!

Other than the staff the hotel itself was in a good location not far from the town centre and the rooms were clean and tidy on arrival.

From the staffs reaction on arrival it is clearly not a place where they want "young groups" to stay. Having booked this for my friends birthday I was certainly embarrassed by the choice of hotel and believe it or not will not be returning

I booked the sister hotel Suncliffe because of the reviews and rooms looked nice but arrived quite late Friday 6 Jan and was told there was a maintenance issue and had to stay next door in Cliffeside. Its only a few steps away so this wasnt an issue. We were given room 244 which was really hot and the view was of the side of next doors hotel, it felt a bit claustrophobic as the window wasnt very big and neither was the room, it was clean though! My partner went to reception to ask if we could change but were told we could only be moved in the morning. A nice lady came to our room and we explained how we felt and she was very helpful and said although there was nothing she could do at the moment we would be moved in the morning and could have a fan overnight. She also waived the £20 charge for our dog to stay. She then rang up to our room and said she was sending the porter up with a fan and would like to offer us a complimentary drink, a lovely gesture.
The shower took a while to get to the right temperature and after a couple of minutes went really cold then went boiling hot but seemed to sort itself out. By 12 oclock the receptionist said our room was ready. Room 242 is a nice room with a great sea views and huge windows. The only problem was the noise at night from the creaking floorboards and doors slamming when people came in late so we didnt have the best nights sleep.
I would say for the price (£75 for 2 nights) it was well worth it. We had dinner in The Cumberland hotel which is another sister hotel and it was very modern so its probably worth paying the extra.