We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Hotel Royale – reviews, photos

3.0 of 5
Gervis Road, Bournemouth BH1 3EQ, England (Formerly Best Western Anglo Swiss Hotel)
Hotel amenities
BEST WESTERN Hotel Royale
Ranked #17 of 74 hotels in Bournemouth
4.0 of 5 stars 298 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

298 reviews from our community

What travellers say about this hotel
  • Very good(19)
  • Swimming pool(10)
  • Friendly and helpful(7)
  • Single room(5)
  • East Cliff(5)
  • Spotlessly clean(5)
  • Little bit(5)
  • Short walk(4)
  • Restaurant staff(4)
  • Car parking(4)
Traveller rating
    127
    91
    30
    30
    20
Only show reviews for Family (59) | Couples (96) | Business (41)
Date Rating
Poznan, Poland
Top Contributor
119 reviews 119 reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
“cheap, but low standard”
3 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Well, once again I am a bit dissapointed about the Best Western. My room was really old and small. It was a bit cold in the night and I couldn’t switch on the heating. TV was old, just like all the furnitures. Really low/average standard. Also, the breakfast was not the best. When it comes to good things: low price in the low season, decent location, wifi working fine and for free both in my room, as well as in the lobby; friendly and helpful staff. All in all, if you look for something cheaper take it, but don’t expect too much.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jerzy N about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
24 February 2012
Jerzy N
Thank you for your overall positive comments and I am so sorry that you thought it fair to call us low standard! We have over the past few years of our ownership invested very substantially in the fabric of the building and its facilities. It is really disheartening to read your title and I do apologise that you felt we did not meet your expectations. On the other hand you did say some nice things about us for which I thank you - it is always good to see a constructive review

Kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice hotel, on the edge of everything you need to reach in Bournemouth”
4 of 5 stars Reviewed 6 February 2012

I stayed at this hotel with my 17 year old son the night before his interview at University (about 2 miles away) in February 2012
We were warmly greeted on arrival and given our keys. Our room was chalet style with a double bed (mine!) and a larger single bed (his). The room was warm and cleanly presented. We used the indoor swimming pool which was located in a building of its own about 20 yards from our room. This was great and warm, despite the near freezing temperatures outside (our visit was in Feb). Within walking distance were dozens of restaurants, mainly the ASK, PIZZA EXPRESS, CAFE ROUGE, Chinese, Greek, Lebanase type of places and not high end.
Beds were comfortable. Shower/bathroon was good.
Next morning the cooked breakfast was very good, the buffet was extensive and a great start to the day. The staff at breakfast were very attentive and the service very good.
This was a nice stay, very cost effective, the hotel was actually better than we had expected, and we have no hesitation in recommending it.

Room Tip: Chalet rooms, while outside the main hotel was practically next door to the pool which was in its ow...
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask LarryGS about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
24 February 2012
LarryGS
Thank you so much for taking the trouble to write this positive review about us! I am delighted you enjoyed your stay with your son and wish him every success with his university applications! I hope he decides to come to Bournemouth University so that you will have a good excuse to revisit us! Many thanks again it really cheers us all up to read favourable and helpful feedback.

Kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SE England
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Lovely weekend getaway with the family!”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

This is one of the best experiences we have had in a UK hotel. Not much you could fault! Very good quality food, we particularly liked the chicken and ham pie, risotto and the sticky toffee. Excellent value from beginning to end! We found it great that the hotel is located 5 mins from the beach and 10 from the centre, but still quiet enough. All members of staff that we encountered were very polite, friendly and helpfull! We would definitely return and would recomend the hotel to anyone!

Stayed January 2012, travelled with family
Was this review helpful? Yes
Ask alx1 about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
Aix1
It is always so nice to start the day with such a positive and complimentary review for which I thank you. The staff were very touched by your comments and it is most refreshing when people write a review because they thought it was good rather than only ever commenting when they feel let down.
Please keep recommending us and come back and see us soon - we love customers like you!!

Kind regrads

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Fffffffrreeeeezzzzing!!!! Worst night ever..”
1 of 5 stars Reviewed 2 February 2012

Let's start with advice, don't put your coat or scarf on until you ENTER the room or you won't feel the benefit!!!! Overall adequate hotel, but I am writing this after having to abandon my room at 5am on one of this winters coldest nights as it is simply too cold to sleep. NO heating is on and it is now 6am, the windows are 1940's missen hut steel ones that don't shut properly and that isn't helping. Never in my life have I ever had to don clothing and march to reception in the early hours to beg for heating and complain, to add insult to injury the main corridor by the lift is like the Caribbean in comparison and despite using the additional blanket I found in the wardrobe I am now considering dragging that out and kipping out there for warmth. Roll on 8am so I can leave and get the heating on in the car. Consider only if its less than £30 AND you're desperate, if its winter bring your own electric heater you apparently WILL need it.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask steven2405 about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
Steven 2405
I am so sorry to read that you were so cold during your stay at the hotel. I have investigated the matter and the plumbers fortunately found a seized valve on the radiator - so whilst I do apologise whole heartedly I also thank you for bringing this to my attention. We do keep the heating boilers on 24 hours a day at the moment and also offer supplementary electric heaters for those who enjoy high temperatures in their rooms.
Please accept our profuse apologies for your cold stay and perhaps you will consider returning so we can set the record straight and keep you warm as toast for the night!

Kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Lovely weekend break and excellent value for money ...”
5 of 5 stars Reviewed 1 February 2012

Stayed here for a weekend break with my husband and it was well worth it. The hotel is great value for money and the hotel is in a great location for Bournemouth town centre and Bournemouth beaches and seafront. The staff are very friendly and helpful with nothing too much trouble. The rooms are clean and well presented with lovely hot showers. The food is outstanding .... Fresh, well presented and a good choice on the menu for breakfast, lunch and dinner. Would definately recommend this hotel for a weekend away and we will be returning back here in the summer. Thanks to all the staff at the Best Western Hotel Royale in Bournemouth for a lovely weekend !

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KPrideaux about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
KPrideau
A huge thank you for taking the time to write this review. It is always very comforting to know that our customers not only enjoy their stay but also feel that the money was well spent and the stay was good value for money. Thank you also for recommending us we need all the positive comment we can get in these challenging times.
Please come back and visit us again soon

Kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN Hotel Royale also viewed

Best Western, The Connaught Hotel
4.5 of 5 stars 589 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d192963?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Hermitage Hotel Bournemouth
4.5 of 5 stars 396 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d282866?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Premier Inn Bournemouth Central
4.5 of 5 stars 445 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d1133897?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 74 hotels in Bournemouth, ranked by popularity »

Been to BEST WESTERN Hotel Royale? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN Hotel Royale

  • Best Western Royale
  • Best Western Bournemouth
  • Bournemouth Best Western
Address: Gervis Road, Bournemouth BH1 3EQ, England (Formerly Best Western Anglo Swiss Hotel)
Price range (per night):* INR4,649 - 16,243

Owners: What's your side of the story?

If you own or manage BEST WESTERN Hotel Royale, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN Hotel Royale
Show the lowest price for this hotel (from our partners)
Show Prices