We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Hotel Royale – reviews, photos

3.0 of 5
Gervis Road, Bournemouth BH1 3EQ, England (Formerly Best Western Anglo Swiss Hotel)
Hotel amenities
BEST WESTERN Hotel Royale
Ranked #17 of 74 hotels in Bournemouth
4.0 of 5 stars 298 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

298 reviews from our community

What travellers say about this hotel
  • Very good(19)
  • Swimming pool(10)
  • Friendly and helpful(7)
  • Single room(5)
  • East Cliff(5)
  • Spotlessly clean(5)
  • Little bit(5)
  • Short walk(4)
  • Restaurant staff(4)
  • Car parking(4)
Traveller rating
    127
    91
    30
    30
    20
Only show reviews for Family (59) | Couples (96) | Business (41)
Date Rating
SE England
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Lovely weekend getaway with the family!”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

This is one of the best experiences we have had in a UK hotel. Not much you could fault! Very good quality food, we particularly liked the chicken and ham pie, risotto and the sticky toffee. Excellent value from beginning to end! We found it great that the hotel is located 5 mins from the beach and 10 from the centre, but still quiet enough. All members of staff that we encountered were very polite, friendly and helpfull! We would definitely return and would recomend the hotel to anyone!

Stayed January 2012, travelled with family
Was this review helpful? Yes
Ask alx1 about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
Aix1
It is always so nice to start the day with such a positive and complimentary review for which I thank you. The staff were very touched by your comments and it is most refreshing when people write a review because they thought it was good rather than only ever commenting when they feel let down.
Please keep recommending us and come back and see us soon - we love customers like you!!

Kind regrads

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Fffffffrreeeeezzzzing!!!! Worst night ever..”
1 of 5 stars Reviewed 2 February 2012

Let's start with advice, don't put your coat or scarf on until you ENTER the room or you won't feel the benefit!!!! Overall adequate hotel, but I am writing this after having to abandon my room at 5am on one of this winters coldest nights as it is simply too cold to sleep. NO heating is on and it is now 6am, the windows are 1940's missen hut steel ones that don't shut properly and that isn't helping. Never in my life have I ever had to don clothing and march to reception in the early hours to beg for heating and complain, to add insult to injury the main corridor by the lift is like the Caribbean in comparison and despite using the additional blanket I found in the wardrobe I am now considering dragging that out and kipping out there for warmth. Roll on 8am so I can leave and get the heating on in the car. Consider only if its less than £30 AND you're desperate, if its winter bring your own electric heater you apparently WILL need it.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask steven2405 about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
Steven 2405
I am so sorry to read that you were so cold during your stay at the hotel. I have investigated the matter and the plumbers fortunately found a seized valve on the radiator - so whilst I do apologise whole heartedly I also thank you for bringing this to my attention. We do keep the heating boilers on 24 hours a day at the moment and also offer supplementary electric heaters for those who enjoy high temperatures in their rooms.
Please accept our profuse apologies for your cold stay and perhaps you will consider returning so we can set the record straight and keep you warm as toast for the night!

Kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Lovely weekend break and excellent value for money ...”
5 of 5 stars Reviewed 1 February 2012

Stayed here for a weekend break with my husband and it was well worth it. The hotel is great value for money and the hotel is in a great location for Bournemouth town centre and Bournemouth beaches and seafront. The staff are very friendly and helpful with nothing too much trouble. The rooms are clean and well presented with lovely hot showers. The food is outstanding .... Fresh, well presented and a good choice on the menu for breakfast, lunch and dinner. Would definately recommend this hotel for a weekend away and we will be returning back here in the summer. Thanks to all the staff at the Best Western Hotel Royale in Bournemouth for a lovely weekend !

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KPrideaux about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
KPrideau
A huge thank you for taking the time to write this review. It is always very comforting to know that our customers not only enjoy their stay but also feel that the money was well spent and the stay was good value for money. Thank you also for recommending us we need all the positive comment we can get in these challenging times.
Please come back and visit us again soon

Kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Better value than Premier Inn”
4 of 5 stars Reviewed 30 January 2012

We travel to particpate in national sports competitions around England and have been using travel lodge in the last year because we are on very tight budget with no sponsorship. Read mixed reviews from tripadvisor, decided to take a risk and booked this hotel as Premier Inn and travel lodge was more expensive this time and we were participating in a national sports competition in Bournemouth and its so important to get a good sleep the night before the competition.
We had the family room 301, although small compare to some other hotels family room the bunk beds were much better than pull out sofa beds in the Travel lodges. Everyone had a good night sleep, the room was very clean and we hoped this is usual standard but we did email ahead to inform the hotel we have an Asthma sufferer in our group so must be dust free. Previously in another hotel in Sheffield dust in room had triggered off an asthma attack and we needed to seek medical attention so we always check now.
The bathroom was very clean, had enough toiletries layed out for all four of us. The water pressure and dripping tap in bath was the only let down, we still managed to get a shower ok.
There was some traffic noise as our room faced the main road, but as its a quiet weekend in January we weren't disturbed.
The breakfast was good, had enough varieties of cereals and yoghurts for a high energy breakfast but the hot food wasn't all there at the same time, so we had half of what was on offered and saw them bring out the other items just when we had finished. The toaster was a novelty and the younger kids loved it watching the toast going through and it meant fresh hot toast, I love it fresh straight off the toaster. We didn't bother with dinner as it was very expensive, but the hotel is within walking distance to some reasonable priced resturants towards the sea front.
We arrived too late to use the swimming pool, so didnt get a chance to see the facilities, which was a shame.
We didn't mind paying the £2 for parking as its going towards charity but if it wasn't then on principal hotel parking should be free.
We would stay there again if we go back to Bournemouth for another competition, the receptionist was very friendly and she wished us all good luck as there was another sports team staying there for a different tournement.

Room Tip: Its a good value for money hotel, it was basic but clean and comfortable which is all we needed for...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask alexan08 about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
Alexan08
Thank you for writing such a positive and informative review about your recent stay at the hotel. It is great to receive constructive criticism and praise where it is due and I do appreciate all the help we can get to make the guest experience at the hotel better. All your comments have been investigated and I am sure the niggles have now been resolved.
Thank you again for your most helpful review and I look forward to welcoming you back the hotel soon I hope.
Kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
“Brilliant weekend getaway”
5 of 5 stars Reviewed 30 January 2012

Myself and my boyfriend wanted a reasonably priced weekend away and Bournemouth and The Hotel Royale turned out to be the perfect break from London city life. The staff were extremely friendly and helpful, the food was great (especially the puddings) and the location was perfect. During the weekend we went for a long walk along the coast, visited the local shops and cinema and took a drive to The New Forest. The hotel staff recommended places to go and gave us maps of how to get there.
We had a great weekend and can't recommend the hotel and area enough.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lucy D about BEST WESTERN Hotel Royale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Katzler, Owner at BEST WESTERN Hotel Royale, responded to this review
10 February 2012
Lucy D
Thank you so much for your generous comments and for taking the time to write the review. The staff at the hotel are very proud of what they do and what we offer and it is lovely for them to be appreciated. The chef was particularly pleased with your comments on the puddings - he makes them all himself and continually tries to improve them and invent new ones.
I hope we shall see you back in Bournemouth in the not too distant future.
With sincere thanks and kind regards

Michael
Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN Hotel Royale also viewed

Best Western, The Connaught Hotel
4.5 of 5 stars 589 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d192963?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Hermitage Hotel Bournemouth
4.5 of 5 stars 396 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d282866?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Premier Inn Bournemouth Central
4.5 of 5 stars 445 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d1133897?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 74 hotels in Bournemouth, ranked by popularity »

Been to BEST WESTERN Hotel Royale? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN Hotel Royale

  • Best Western Royale
  • Best Western Bournemouth
  • Bournemouth Best Western
Address: Gervis Road, Bournemouth BH1 3EQ, England (Formerly Best Western Anglo Swiss Hotel)
Price range (per night):* INR4,649 - 16,243

Owners: What's your side of the story?

If you own or manage BEST WESTERN Hotel Royale, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN Hotel Royale
Show the lowest price for this hotel (from our partners)
Show Prices