16 of us (6 rooms) stayed for one night on Saturday 4th Feb - it couldn't have been better for us. The lounges were perfect for so many of us and the staff were great. The fire alarm went off in the night (no fire) but the manager couldn't have done more to rectify the situation and letters were put through all our doors in the morning to apologise and offer late departure and extended breakfast.
Breakfast was superb, rooms all great - where do the negative comments come from - don't listen to them.

We had an excellent weekend break. The staff were very helpful. We had dinner both nights we stayed and the food standard was very high. The breakfasts were excellent too, and we would recommend the hotel and restaurant to everybody. It is the first time we have stayed in a Menzies hotel and were impressed with everything and everyone at the Carlton. Looking forward to staying with you again.

We stayed for a long weekend and the moment we walked in the customer service shone through the receptionist ensured we had a quiet room as there was a wedding taking place and the room was lovely (209) could not fault anything and I have stayed in many hotels over the years, the dinner menu was very varied and the food was brilliant staff alway's checking if all was okay.
The leisure facilities were clean and the jacuzzi was warm and so was the indoor pool *****
I really cannot understand where the negative comment's come from.
I would like to thank Emma for her excellent costomer service ensuring we had a perfect weekend,
C Harrison.

I did enjoy this hotel ,with its sea views and comfortable lounge. However, the taps in the bathroom had not been cleaned for years. The bathrooms and plumbing need upgrading