I would recommend this hotel if we were a couple ..As thete are lots of stairs, up to rooms, down to breakfast hall etc it wasnt really suitable for our non walking 13 month old.
it was nice enough although we had one of the old unfurnshed rooms so it was very dated and in need of modernisation.
The staff were fine.
We didnt get to use the outdoor pool as the weather wasnt great for it but we did use the indoor pool but a little put out that there is a 50p fee for a towel!
Breakfast was good too

I booked this room through the Conference Centre booking service and heving seen the publicity photos of the hotel looked forward to our stay. Sadly from the moment of our arrival my heart sank . The hotel is well located but very scruffy and sad looking. Our room was located on the third floor at the top of a flight of stairs which had the smell of old cabbages and stuff much worse. Although not exactly dirty the over use of woodchip wallpaper and general wear and tear had made the room very jaded and unwelcoming.
The window was almost at floor level which was not so much of a problem as it overlooked the main road outside the hotel. The en suite bathroom was equally appalling with a combined mixer tap and shower unit over a sunken corner bath. How exotic I hear you saying but it was sunken to floor level which made it almost impossible to get into. The tap would produce hot water or cold water but absolutely nothing in between

That evening after visiting the town centre we returned to the hotel and were kept waiting twenty minutes for our room key by the reception guy whilst he negotiated with a telephone enquiry from a customer trying to make a future booking a large party into the hotel

Next morning we endured a breakfast offering of over exposed cornflakes cold bacon , cheap sausages (also cold) and eggs cooked in antique oil

Despite all this most of the staff were friendly and helpful My advice to them is get out of there before you become as awful as the surroundings they are being forced to work in

Finally having read the reviews on this hotel there must either be another Grosvenor Hotel in Torquay or the Grosvenor Hotel must be writing the reviews for themselves as I only recognised the bad reviews as accurate

The hotel is situated in a road with many other hotels. When we arrived we were not impressed with the outside as it needed some maintenance work namely painting..

When we arrived at our bedroom our hearts sank. The bathroom was large but had no curtains at either of the frosted windows which faced on to the road.
The twin beds were very close to the ground and we both suffered back ache in the mornings. We did think about leaving but decided to stay rather than lose our money. The television was high on the wall and you had to lie on the bed to view it. It cut in and out. We caught sight of other bedrooms as we passed and they were of higher standard.

The food was o.k. and the lounge was large and comfortable. There was entertainment in the evening presumably for the coach parties. The staff were fine

We stayed at the grosvener hotel on the 21st - 23rd, we have visited the hotel several times for Salsa events but always stayed with friends, we decided to treat ourselves and stay in the hotel for the weekend, it was very busy as there was a wedding on the same day as the salsa event, this caused a probelm with parking but the hotel very quickly acted and paid for us to park on the near by car park. Staff are very helpful the food was great and our room was very clean. the pool was fab, will be staying again on the next salsa event