We have just had a 5 day coach holiday, staying at The Burlington.
First let me give its positive points - The staff are lovely and put themselves out for you, the Domestic Staff, Waitressess, Night Porter and Reception Staff are really nice and friendly, and make you feel at home.
The food was adequate, and varied, and there was always enough of it.
The Entertainment was good, and the place was neat and tidy.

Unfortunately we went during the recent cold spell (February) and the negative point was that the room we stayed in was absolutely freezing cold, and we had to sit in our room with our outdoor coats on, as the heating did not work.
We requested a heater but were told we could not have one, and the room being like a fridge ruined our stay.

Even the staff agreed it was below par in the central heating stakes and appologised.

The heating was on a timer and was only on for a short time, but our radiators did not work.

We couldnt have a bath then step into a warm room, it was a trial just to have a wash.

If the heating was updated and fixed, we would return again, but that did ruin it for us this time.

Anne:
Just returned from a long weekend away at Torquay with Leisuretime. We stayed at the Burlington- Had a great time, entertainment was excellent. Food was very good. Staff were very pleasant. Room very clean along with bedding - lovely. I appreciated your hospitality and would stay there again. Excellent value for the money paid.

ju st come back from a weekend break at the burlington had a wonderfull time hotel rooms were basic clean and warm . Staff were friendly and helpfull
food wasgood and plentyfull entertainment exellent all in all a very good 3 star hotel For all the moaners try the 5 star hotels in torquay then you can moan about being ripped off WILL CERTAINLY STAY IN THIS HOTEL AGAIN

My Wife and I had read the reviews of this hotel and were dismayed at first as we had already booked and paid for the 4 day stay.When we arrived we were met by the hotel staff,who were very friendly and obliging,we were checked in at reception and offered a glass of sherry and some mince pies,very nice! We stayed in room no.34,which was overlooking the main road,which was quite busy and noisy at times.If there had been double glazing or secondary glazing it would have improved the situation.The food was excellent and the staff at all levels very friendly and efficient.
The central heating was on in our bedroom,it was not as warm as we would have liked,but I blame the single glazing,it could be improved by double glazing/secondary glazing.
The entertainment was first class and bar prices kept low £2.40 for beer and £2.50 for Stella.All in all for a 2 star hotel it was good value for money,we paid £89.00 each for a 4 night stay and that included the return travel by coach from S.Wales plus 2 day trips to Plymouth anf Dartmouth,bargain!