As we live locally we know that, some decades ago, this hotel inspired the creation of Fawlty Towers. So, we put it to the test by celebrating a special occassion there just before Christmas. From casual visits we knew the ground floor is very stylish and sophisticated but this was our first opportunity to experience the accomodation. Our room (No. 7) was very clean, well furnished and enjoyed a balcony and wonderful sea view. Although there were Christmas parties and a disco taking place downstairs we were not troubled by too much noise and the disco ended at a reasonable hour.
Our dinner of typical Chistmas Fayre was very enjoyable, stylishly presented and satisfied our appetites. The only disappointment was that an off-menu request for a melon starter couldn't be accomodated (although we weren't sure if our waiter quite understood our request).
A very pleasing piece of customer service was that as we left the Restaurant a female staff member asked us if we would like coffee, but as the hotel was filling up with party guests she could see we were hesitating, so without any prompting she offered to bring it to our room. And true to her word she dleivered it within 10 minutes. (Sorry we didn't get your name, but well done).
A pretty good nights sleep followed (apart from happy noises from an energetic couple in a room down the corridor).
Breakfast was tasty with good portions, just let down by the need to cook your own toast on a machine that isn't up to the job (you know the scene guests mingling round the toaster trying to make sure no one walks off with their slices). Why a Hotel such as this can't deliver toast to the table bewilders me.
So apart from some minor criticisms we had a very enjoyable stay and would recommend the Hotel. (Forgot to say we stayed on a very reasonable winter rate that included three course dinner and coffe at £10 per head) Manuel, Basil and Sybil are certainly NOT alive and well at the Glenagles.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 March 2012
Dear DevonNessie,
I was so pleased to see your review and learn that you had an enjoyable stay. As a local, I hope that you we'll continue to visit us at Gleneagles. The young lady who went the extra mile to serve you your coffee was Georgia, she was very happy to read your review.
Thank you once again for sharing your views about our Hotel.
James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC