I haven't stayed in this hotel but the general sense of customer service is appaling. We had booked a room with this hotel over a month before we were due to stay. They called us the DAY BEFORE our arrival to say they had overbooked.......the hotel only has 6 rooms surely they would have known beforehand how busy they were going to be. They obvously had a better offer with a longer stay.....hence more money for them.....Disgusting attitute and didn't even try to help us find alternative accomodation. With customer service like that I am glad I never stayed.......
Newburgh Guesthouse reviews
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Newburgh Guesthouse – reviews, photos
14 Scarborough Road, Torquay TQ2 5UJ, England
Hotel amenities
Professional photos
Bournemouth
2 reviews
“Terrible Customer Service!!!”
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newburghguesthouse, Joint Owner at Newburgh Guesthouse, responded to this review
23 August 2007
As I am sure you can understand, during the very busy season, mistakes can be made, we are after all only only human.
Every effort is made to ensure that we do not double book, but, unfortunately for the first time in three years we managed to double book. This was due to an internet booking agent delaying a booking confirmation being sent to ourselves, hence the double booking.
We no longer use this internet booking agent, and a full apology has been written to the individual concerned. Every effort was made to find alternative accommodation for this customer.
Please do not be put off by this occurence, please see our previous reviews, and our guest comments on our own web site.
Thanks
Every effort is made to ensure that we do not double book, but, unfortunately for the first time in three years we managed to double book. This was due to an internet booking agent delaying a booking confirmation being sent to ourselves, hence the double booking.
We no longer use this internet booking agent, and a full apology has been written to the individual concerned. Every effort was made to find alternative accommodation for this customer.
Please do not be put off by this occurence, please see our previous reviews, and our guest comments on our own web site.
Thanks
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
London, UK
1 review
“Fantastic all round !!!!!!”
21
people found this review helpful
Owners couldnt do enough for you, even turn the bed down and put the light on on an evening for when you return, the little touches !! Just very nice overall !!
The high Points - Friendly and welcoming owners, clean comfortable room, excellent freshly cooked breakfast without chipolattas !!!!!
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Stayed January 2006, travelled on business
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Additional Information about Newburgh Guesthouse
14 Scarborough Road, Torquay TQ2 5UJ, England
Price range (per night):*
INR5,433 - 7,617
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