Second visit to this hotel, i am never one to give up! last years christmas visit with friends was very poor, thank goodness the company was good. The hotel is very shabby and very very cold, its obvious that new owners have taken over, as the staff really didnt know what they were doing, and we were being constantley observed by some forgein gentlemen whom seemed quite interested in what was going on but didnt intervene with the disruption. The bedrooms were freezing cold and there was little attention to detail, the bed sheets were just thrown on the bed.The evening meal was total chaos, were we all asked to complete a menu months before but they didnt use this, staff came around to the tables shouting out beef! Turkey!
Breakfast was also total shambles x no where to sit, tables piled high with used breakfast dishes. we were kept waiting 35 minutes for our breakfast.
I completed a questionaire at the hotel, and received a lovely letter of regret, but im sorry i will not be returning. Prices are a bit steep as well, especially the drinks!

We stayed one night over Christmas in a superior room. The leisure facilities (which we understand have been updated in the last couple of years) were very good. The golf course is challenging and well maintained. The place is in a wonderful and quiet setting. Food was very good and the staff very helpful and attentive. The superior room we had was very big and beautiful as was the bathroom. The room was in part of the original building and overlooked part of the golf course. We did not think it was worth paying the extra for the superior room - particularly for one night. The carpet was stained and in need of replacement and the furnishings in the room and the decor needed updating but the room was generally clean and the bed comfortable. The bathroom was very good but the towels were in need of replacement.

Having said all that we would probably use the hotel again and would not be put off recommending it to others. If, in due course, the owners can update the rest of the hotel and rooms to the same standard as the leisure facilities then it will be a must for more visits.

We stayed at the hotel for one night in September as we were passing through

Good points
Access to the Pool, Sauna, Gym were included in our overnight stay and the facilities are very well maintained.
The grounds are beautiful and the golf course looked very inviting if I had my clubs
Good English breakfast no queing in the morning.

The bad
The room was in dire need of renovation, the mattress was so soft it was more like a hammock.
The wardrobe was broken, the wall paper pealing, bathroom was mouldy.
When we stayed there was a wedding on, when it got to 1am had to complain as the disco was so loud we couldn’t sleep with earplugs.

We received a letter some months after from the Hotel apologising for the state of the room and the noise. I think after some much needed decoration this will be a lovely place to stay.

Stayed for one night in October 2011. Chose the hotel as I was with my 8 year old son and wanted a pool to entertain him.
Firstly, the hotel is in a lovely position surrounded by countryside and a golf course. Has it's own fitness centre combined with a pleasant indoor pool. Pool table and golf simulator in the bar area and plenty of large screen televisions.
On arrival we were allocated the 'Troon' room by the friendly and helpful receptionist (all the rooms appear to be named after golf courses). Very spacious with a super kingsize bed and a single but still with acres of room to spare. Large tiled bathroom with bath and seperate shower cubicle and no complaints about the cleanliness. TV a little on the small size for such a large room but nice view over the golf course.
Hotel looked as though parts had been re-decorated of late but some of the decor and furniture is looking a little tired.
Didn't realise that dinner as well as breakfast had been included in the price (£95). Choice of dining in either the restaurant or the bar area but whilst this was a bonus, the food was average at best. Cooked breakfast a little on the mean side with only one rasher of bacon and one sausage. Also told off by the waitress for being five minutes late! (Breakfast finishes at 9-30am).
Overall, can't help thinking that with a little expenditure and better food, this place could be quite special.
However, all things considered when you take into account that dinner, bed and breakfast is provided in the price, it's good value.