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Highcliffe House – reviews, photos

Sinai Hill, Lynton, Exmoor National Park EX35 6 AR, England
Hotel amenities
Highcliffe House
Highcliffe House
Highcliffe House
Highcliffe House
Highcliffe House
Highcliffe House
Ranked #13 of 25 Lynton B&B and Inns
4.5 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveller rating
    54
    4
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    2
    1
Date Rating
UK
1 review
“A charming B&B”
4 of 5 stars Reviewed 12 July 2011

We stayed in the Myrtleberry for 2nights, a lovely room, clean & decorated to a high standard, fabulous sea views. The Breakfast Menu was vast & the breakfast itself was very good! Karen & Mike the owners both were friendly & had good sense of humour, they found time to have a chat even though they were full with other guests. A superb B&B that we would highly reccomend to others with good taste!

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask harvey055uk about Highcliffe House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“An excellent place”
5 of 5 stars Reviewed 4 July 2011
2
people found this review helpful

We stayed in the Countisbury room. It was very clean, spacious and had great views over the sea. Tea and coffee facilities were good, with lots of types of tea available. The bathroom was equipped with good toiletries, and had a double-ended bath.

We found the owners to be helpful yet unobtrusive, which is just what we like. The information book in the room was packed full of valuable tips about where to eat, drink and where to visit.

Breakfast was magnificent; any place which serves scambled eggs as good as that deserves its accolades!

The town was very quiet, but charming and very pretty. Both town and Highcliffe House are well worth a visit.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dorset_Adam about Highcliffe House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“unfriendly, unsympathetic, arrogant, greedy.....”
1 of 5 stars Reviewed 10 June 2011
2
people found this review helpful

The owner, Mike seems to have attracted the attention of followers of Basil Fawlty, according to some of these reviews.

We were booked for three nights, and unhappily were forced to cancel at the very last minute, due to my becoming ill the night before our departure.

Eve, my wife rang and was not surprised to find we had lost our deposit, hey ho !

Mikes manner was brusque and unsympathetic.

He later e-mailed to say we would have to pay an additional night, at no point did he even make a pretence of concern or sympathy over my illness.

We have recently seen the account which shows he took a further nights payment, that is 3 nights, over £300 in total.

This apparently was entirely at his discretion.

I am now better..... and poorer...... Thanks Mike !


This

Stayed May 2011, travelled as a couple
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Ask Willy91186406 about Highcliffe House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Orchard, Owner at Highcliffe House, responded to this review
24 June 2011
As owners of Highcliffe House, Karen & I felt that the recent review posted by "willy91186406" needed a response. We were rather surprised and shocked as we have never had any telephone communication with Willy, the booking was made by Willy's wife Eve via our online booking system which like all booking systems has a tick box to ensure you have read and agreed to the Terms and Conditions before you can proceed to payment. This was ticked as duly done and the deposit payment was taken by the Eviivo sytem.
Eve telephoned Highcliffe House at 11.30 am on the day of arrival to say they would not be coming as her husband wasn't feeling well. It was pointed out that as there was only three hours before they were due to check-in that it might be difficult to re-let the first night, however the room was immediately made available again online and the Lynton Tourist Office advised of the availabliity. Eve was advised both verbally and by email that if we could re-let any of the nights they would get a refund for those nights. In order to release the room online we have to deem it as 'no show' which then applies the outstanding balance charge concurrent with the travel industry practice, in this case £200.00
Unfortunately the poor weather over that period reduced the number of walk-in tourists in the town and with nobody booking online the room remained empty.
During a subsequent telephone call with Eve I offered to supply a letter in support of any claim for full reimbursement via their travel insurance or gold card cover in view of Willy's illness. Sadly this offer was declined.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Promising but delivery lacked charm”
3 of 5 stars Reviewed 6 June 2011
3
people found this review helpful

I would have liked to rate this B&B higher as on first impressions it looks great. Stunning views, comfortable rooms, clean and tidy, extensive breakfast menu etc.
Where it all went wrong was in the delivery. It was overly efficient and at times the manner of the host was unduly terse. Just as we were leaving, Karen popped her head out of the kitchen to thank us for choosing them. We had been there for 3 nights and had not had the pleasure of meeting her but I am pleased to say she was delightful. What a shame she is not more present as clearly Mike would prefer not to be so front of house. Fair enough, not everyone is born to do that job, but when guests pay good money, it is so important they are at ease in your home. Such a shame when they clearly go to extraordinary lengths to get EVERYTHING else perfect.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Nicholas_1972 about Highcliffe House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southampton
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“FAB yet again!!”
5 of 5 stars Reviewed 6 May 2011

We returned again this year after such a great time we had last year, once agin everything was just perfect, the rooms the food the views and of course Karen and Mike. Thanks again for a lovely break see you again next year.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Highcliffe House

Sinai Hill, Lynton, Exmoor National Park EX35 6 AR, England
Price range (per night):* INR7,617 - 10,810

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