So the location is superb (very central), the staff are wonderfully helpful and pleasant and the room was good sized and spotlessly clean (inc linen). However, you get the impression it's owned or managed by someone who never stays in hotels and has no experience of being a customer.
When your customers are paying £110 for a room, to charge extra for internet access is abhorrent - this is 2012, not 1997. Also - why put travel hand dryers in the rooms? If we want to use an awful, limited, powerless travel hair dryer, we'll pack one! Put decent ones in the rooms. The toiletries seemed cheap and the corridors a bit tatty. Also, we had to slam our room door to shut it.
It could be good with a little bit more focus on the detail and customer experience. We left annoyed and disappointed, as it wouldn't cost the hotel much to improve these things.
- Also Known As:
- Queens Court Hotel
- Queens Court Hotel Exeter
- Queens Court Exeter
- Queens Court Exeter, Devon
- Official Description (provided by the hotel):
- The Queens Court Hotel Exeter offers a warm welcome, attentive and relaxed service, and a proud reputation for serving exceptional restaurant food from a creative ‘modern British’ menu. Our restaurant is open to non-residents and offers a well known and highly regarded restaurant venue for contemporary dining. Standing apart from the larger chain hotels in Exeter, our hotel is privately owned and run with real focus on providing a customer centered, friendly service to all of our guests.The hotel enjoys a convenient central location to rival the very best hotels in Exeter. Located in a gracious period terrace set on a quiet and leafy square, the Queens Court Hotel and Olive Tree Restaurant in Exeter benefits from being just a 5 minute level walk to the city centre, easy walking distance from both main line Exeter railway stations and close to Exeter University campus. ... more less
- Reservation Options:
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