As someone who regularly stays in Jurys Inns, I have to say that this property stands head and shoulders above the rest, with customer service being outstanding for this category of hotel. The property is relatively new, with a higher spec for fixtures and fittings throughout than I have found elsewhere in the chain. The bedrooms are of a reasonable size, with comfortable beds and plenty of pillows, towels, etc provided. The bathrooms are minimalist, but the fittings are of high quality (Grohe showers with 3 different settings: normal, rain and jet) and thoughtfully designed (the shower rail is semi-circular, allowing you to shower without touching the curtain) and Gilchrist & Soames soaps and shampoos are provided. The lighting in the bathroom is also user-friendly for the purposes of make-up, and a full-length mirror is provided in the bedroom. The hospitality tray featured a modern fast-boiling kettle, and a basic selection of instant coffee and tea, milk and biscuits, the supply of which was replenished daily, the television was a medium sized flatscreen model, on an adjustable base for ease of viewing and the hairdryer was a good quality brand, with 3 speeds, a long lead and a cool air setting. My only gripe is the lack of height in the wardrobe provided, meaning that the drop is not long enough to hang three quarter length dresses, but this is an issue in many hotels.
The self-service breakfast offered both hot (bacon, eggs, sausages, hash browns) and cold (choice of cereals, range of fruit, yoghurt, dried fruit, nuts and seeds) options with scones, rolls, and croissants on offer as well as toast, a variety of fruit juices and tea and coffee. Everything on offer looked fresh and was swiftly replenished as necessary. The restaurant menu offers a range of options with something to satisfy most palates, and the food is of reasonable quality, attractively plated and garnished, and served with a smile.
The customer service is uniformly excellent, from the managers to the bar staff. Nothing is too much trouble and all requests are dealt with swiftly and efficiently. I look forward to returning!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC