My partner and I stayed here on 6th and 7th Feb., following 3 nights in Sennen Cove. My partner had booked two nights as a surprise on our way home to South Wales via the Social Living website and had paid for an upgrade to a sea view. When we got to our room she was extremely disappointed and a little upset, as the sea view was very restricted. I spoke to the staff on the reception desk and asked whether there was an alternative room available, but aware that extensive refurbishment was ongoing at the hotel. They referred me to the duty manager, Mr Des Chaplin, who enquired what the problem was. When I explained the situation, he took me to an alternative room on the first floor ( room 110 ), which turned out to be a suite, at no extra cost, with huge views of the town and bay.
During the course of our stay, he always stopped for a chat if he saw us. As a result of the way he dealt with our problem, we would definately return to the hotel. Thank you Mr. Chaplin.
Having said that, the rest of the staff were helpfull and courteous at all times.
Yes, there is a major refurbishment programme ongoing, but this did not detract much during our stay, with the spa being a very relaxing place to be. All in all a relaxing stay
When the refurbishment programme has been completed, this hotel, I would imagine, will be the best in the area.

Fantastic views of the bay area of St Ives excellent food well presented, despite a busy time for the staff over new years eave.
The entertainment was adjusted to the age range including the band and well kitted DJ

Three friends and I had a Spa Day at the hotel. I can't tell you how much we hard working girls were looking forward to a pampering, restful day. Can I mention the facials and massages we had we faultless and the girls charming (there was a sound of drilling but , as has been mentioned there is a lot of building works going on.) The pool and spa itself (only finished in Oct 2011 I believe) were lovely apart from the brown stains all over the white ceiling. By the end of the afternoon we were watching water drip down from the light fitting and into the pool.
However 2 incidents really made this day exceptional. Firstly lunch - we had a salad bowl with a choice of ham, cheese etc. I thought mine was gritty and eventually had a mouthful of mud . On further examination I found about a heaped teaspoonful of soil nestling amongst the salad leaves. Absolutely revolting. The second highlight of the day was my friend becoming trapped in the shower due to a faulty door seal. She was rescued, eventually by another swimmer who was able to pull open the door and release her. She is claustrophobic and near panic! The staff to whom these incidents were reported too were duly horrified and apologetic but wouldn't it have been nice if a Manager had come in person or picked up the phone to .apologise?

I read some reviews of this hotel prior to our stay there. I was a little alarmed by the negative comments. I can only conclude that some of the negative comments were made by people who had stayed at a different hotel from my wife and I! We just had a wonderful 3 days there, great service, great food, thoroughly recommend this hotel!