Fantastic views of the bay area of St Ives excellent food well presented, despite a busy time for the staff over new years eave.
The entertainment was adjusted to the age range including the band and well kitted DJ

Three friends and I had a Spa Day at the hotel. I can't tell you how much we hard working girls were looking forward to a pampering, restful day. Can I mention the facials and massages we had we faultless and the girls charming (there was a sound of drilling but , as has been mentioned there is a lot of building works going on.) The pool and spa itself (only finished in Oct 2011 I believe) were lovely apart from the brown stains all over the white ceiling. By the end of the afternoon we were watching water drip down from the light fitting and into the pool.
However 2 incidents really made this day exceptional. Firstly lunch - we had a salad bowl with a choice of ham, cheese etc. I thought mine was gritty and eventually had a mouthful of mud . On further examination I found about a heaped teaspoonful of soil nestling amongst the salad leaves. Absolutely revolting. The second highlight of the day was my friend becoming trapped in the shower due to a faulty door seal. She was rescued, eventually by another swimmer who was able to pull open the door and release her. She is claustrophobic and near panic! The staff to whom these incidents were reported too were duly horrified and apologetic but wouldn't it have been nice if a Manager had come in person or picked up the phone to .apologise?

I read some reviews of this hotel prior to our stay there. I was a little alarmed by the negative comments. I can only conclude that some of the negative comments were made by people who had stayed at a different hotel from my wife and I! We just had a wonderful 3 days there, great service, great food, thoroughly recommend this hotel!

My wife and I have just returned from a nights stay at this hotel and like a previous reviewer had to check the website again to make sure we had stayed at the hotel we thought we had booked.

We were aware of the ongoing refurbishment programme but decided to perservere as it was a treat for my wifes birthday and St Ives is one of her favourite destinations and having checked the hotel website, thought it looked a good choice.

On arrival, the staff appeared helpful, a porter escorted us by car down to the car park which was located at the bottom of a steep, narrow hill. This didnt bother us but can imagine it would be an inconvenience to some guests.

We checked in and went to our room (104). First impressions, amazing view, decor a bit dated but looks OK. Upon closer inspection, unfortunately all downhill from there. Dirty water stain on the wall, (appears that they may have had a problem with damp before but not sure, very unsightly though), cobwebs on the window lock, ripped curtains, bathroom was very cold and mould on the blinds and wall.

My wife went back to reception to complain and was offered another room and was given the key to inspect it herself which we felt was a bit odd, surely it would have been more professional to have been escorted?? My wife returned and said the alternative room was even worse and was told that was that was the only other accommodation available as they were virtually full and that the refurbished rooms were occupied. She was not given an apology or offered a discount.

Our rate included breakfast and although the food was good and the restaurant staff were friendly, they appeared to be under staffed and under pressure.

In addition, and not wanting to be picky, the money (more than the room rate) was taken from our account on the day we arrived, as I checked my balance when we walked into St Ives. Is it not common practice to pay on departure?? I questioned this with the receptionist when we checked out but she said it had not been taken, I wasnt going to argue with her as we just wanted to leave. If this is normal procedure, it was not explained upon arrival.

Trying to end on a good note, the bed was very comfortable and the shower was lovely but unfortunately, apart from the view, these are the only positive aspects to say about our stay.

We have travelled all over the world and this is the first review I have felt compelled to write. This hotel will be lovely when the refurbishment is complete but we will not be staying again in the near future.