Stayed for a couple of nights (Fri/Sat) two weeks ago. Hotel Staff excellent, rooms very comfy and warm. Brilliant location, literally two minutes from the centre. Added bonus was secure car park. Would definitely stay again.

My wife and I have used this hotel for many years since it was a Moat Hotel, when visiting Chester for weekends away. We always enjoy the food although the menu is not extensive. The hotel scores because it is right in the center. Just walk out of the door and your are right in the shopping area.

This used to be my favourite corporate chain hotel, and when working in the area my first choice stop. I have probably stayed 30 times now.
Recently I've started to notice erosions in quality due to cost cutting: The biscuits on the in room tea tray used to be premium quality, recently they have become basic biscuits ( 2 packs of 3 plain digestives this visit). The toilet paper is now cheap, greyish and pulpy compared with how it was previously. Little things perhaps, but to me they make a difference.
On the plus side its clean, serves decent food and the staff here are superb- really friendly, so they alone will probably be my reason to visit again.
Tip: If you arrive by car after 5pm (but before 11.30pm) -and will leave between 6.30am and 9.30am the following morning DO NOT use the Hotel car park at £7.50 a night. Instead use the Trinity street car park at the level below the hotel car park as it costs £2 a night after 5 p.m provided you leave before 9.30 next morning (but be aware it is locked between 11.30 and 6.30 so you can;t get your car out between these times). This is a pay and display car park, and you will need the correct money.

My husband and I booked a one night spa package in an executive club double room. The hotel was lovely and the room well appointed. We had lunch in the bar area prior to going to the spa. The food was lovely however the whole hotel was quite cold as the heating had gone off after a fire alarm. The heating did eventually come back on which made the experience much more enjoyable. Our treatments in the spa were great and the girls very professional and friendly. The executive bar was a great touch which we enjoyed before heading into chester for a lovely meal. The breakfast the next morning was very varied and a good start to the day. All the staff we met were extremely helpful and friendly. We would highly recommend this hotel to our friends and can't wait to return!