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Holiday Inn Express Chester-Racecourse – reviews, photos

3.0 of 5
The Racecourse on New Crane Street, Chester CH1 2LY, England
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Holiday Inn Express Chester-Racecourse
Ranked #18 of 50 hotels in Chester
4.0 of 5 stars 205 Reviews
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205 reviews from our community

What travellers say about this hotel
  • FREE parking(15)
  • Car park(14)
  • Very clean(11)
  • Great location(7)
  • Friendly and helpful(6)
  • Race course(5)
  • Railway line(4)
  • Sofa bed(4)
  • Short walk(3)
  • Good value(3)
Traveller rating
    56
    97
    28
    15
    9
Only show reviews for Family (36) | Couples (97) | Business (30)
Date Rating
Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Good value hotel with good location”
4 of 5 stars Reviewed 8 February 2012

I tend to use the holiday inn express chain quite a lot for work as I always find they are pretty good value and certainly of a higher standard than the usual premier inns and travel lodges...
This hotel was no exception. Good price, great location, clean and well sized rooms. Free parking too which is always a bonus. Also it is literally on the race course and about a 2 minute stroll into the city centre so location wise it could not be better. I will use again when next in Chester

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Will definatly come back”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

The staff from check in to check out where lovely and really friendly. There was lots of parking available and we didnt need to leave the car keys which was brilliant as we took out 2 year old with us and kept lots of things in the car e.g. toys, push chair etc. The room was nice and big and very clean my partner loved the 32 in tv, we was near the railway line but the trains where really quiet and our son loved watching them go by. The breakfast was nice although not a big selection but we where full. I would definatly stay here again and the location is fantastic

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask claire H about Holiday Inn Express Chester-Racecourse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Top Contributor
53 reviews 53 reviews
Reviews in 42 cities Reviews in 42 cities
136 helpful votes 136 helpful votes
“Convenient and acceptable”
3 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

I booked this Hotel for a group who were singing at Chester Cathedral. We were given a fair price which included free parking and the Holiday Inn Express breakfast which now includes a hot albeit limited buffet. Nevertheless it was perfectly adequate. The staff were all polite and helpful.

The winning factor was the location an easy 10 minute uphill stroll to the City Centre.

One couple had a problem with noise from machinery on the roof and were immediately given a reduction in their price. Not ideal but at least the gesture was made. If visiting Chester on a budget again I would not hesitate to book this Hotel.

Room Tip: try to avoid rooms on the second floor which are all connecting rooms and noise travels easily throu...
See more room tips
  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royston, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“An OK hotel”
3 of 5 stars Reviewed 5 January 2012

Mu mum and i stayed here last year as it had ample parking and offered a breakfast and a great location for shopping. Its an OK hotel - nothing fancy, just your basic room, clean and tidy. A bit noisey so didn't sleep well. The breakfast was little ropey but you can just walk into chester and get something there. Its good value for money for what you get in a tourist city.

  • Stayed March 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Monica250275 about Holiday Inn Express Chester-Racecourse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester-Racecourse, responded to this review
8 January 2012
Dear Guest

Thank you for taking the time to review your time at the Holiday Inn Express Chester Racecourse.

I am disappointed to read your description as an ok hotel. We are a Holiday Inn Express which is known as a budget hotel however at the Holiday Inn Express Chester we feel it is important to offer the best service possible along with the best quality products.

Our breakfast is all branded products, along with fresh free range eggs, fresh pastries, and sausages sourced from our local butcher. We also offer more than our brand standards stipulate.

I am sorry to hear you had noise issues during your stay, did you at any point contact our 24 hour reception team as i am sure this problem could have been rectified straight away.

I hope the noise issues have not affected your opinion of the Holiday Inn Express Chester Racecourse.

Should you require any further accommodation in the future please contact me directly, I would be more than happy to allocate you a quiet room on a private corridor over looking the racecourse.

Once again thank you for taking the time to review your stay and I look forward to welcoming you to the Holiday Inn Express Chester Racecourse.

Kind Regards

Steven Scoullar
Operations Manager
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Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“great hotel”
5 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

stayed here 28 dec great rooms bargain double and sofa bed £49 inc buffet breakfast loads to eat rooms are clean and modern shower great staff helpful and friendly would stay again and recommend great choice

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester-Racecourse, responded to this review
8 January 2012
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am glad you enjoyed your stay with us, and you kind comments will be passed onto the team who I am sure will be thrilled.

I am glad you will recommend the hotel and I hope I am able to welcome you to Chester again soon.

Kind Regards

Steven Scoullar
Operations Manager
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Additional Information about Holiday Inn Express Chester-Racecourse

  • Holiday Inn Chester
  • Chester Holiday Inn
Address: The Racecourse on New Crane Street, Chester CH1 2LY, England
Price range (per night):* INR4,089 - 11,706

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Holiday Inn Express Chester-Racecourse
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