I wasn't sure what to expect when I drove up to the mercure hotel as from the outside it didn't give anything away but once I entered into the lobby of the hotel I was pleasantly suprised. The lobby was warm and the staff was very welcoming. Booking in was a nice experience because we were offered the use of the leisure facilities and asked if we would like to book a time that we would like our evening tea so we wodnt have to wait. The bedroom and bathroom was 5 star as it was very comfortable warm and relaxing to be in, the bedroom had everything we needed from kettle, cups, coffee, tv with radio and choice of films. The food at evening tea and breakfast was top quality and there was a great range of different food to choose from. The thing that made this stay worth while was the staff at the hotel. They made every effort in making our stay a comfortable stay, I was treated as if I was one of there family members with total respect but at the same time made me feel right at home. I take my hat off to the hotel and it's staff and want to say a big thank you for making my stay and my wifes stay a real enjoyable experience and will definitely return again and tell my family and friends of this most enjoyable experience

Decided to go somewere on a weekend with my partner as we had no work for 3 days,

Arrived in Chester with no hotel, just went to the library and booked this hotel due to the low cost and it having a pool and gym.

Overall an excellent weekend, the staff were very helpful, the rooms were comfortable.

We did not eat here as we like to eat out. so can not comment on that.

I would definatly recommend, and will probably be back in the future!

Cheers.

We stayed at the Mercure Chester for one night. We found the hotel staff to be very helpfull and polite. The hotel itself is very clean and tidy with modern interior throughout. This is the second time we have stayed and we would not hesitate to stay again. The only thing i would mention is that although the stay itself is cheap enough and the spa facilities are included in your price, i would avoid the high priced meals and drinks there.

Although this hotel has had a recent refurbishment, it still shows signs of wear and tear. The corridor floorboards seem to run widthways, meaning that as someone walks down the corridor, the room shakes. If you're a light sleeper this makes for a restless nights sleep!

The "Seb Coe" sports centre was fine, but the pool is quite a bit smaller than it appears on the hotel's photos.

On arrival we were asked to pay for the room again (even when we reiterated that we had pre-paid), this was however noted as a possible error when the charge came up as one night (we had booked for two).

The hotel is a 5 min drive from Chester and a taxi cost a very reasonable £5.