receptionist friendly and efficent room 18 avoid next to boiler room boiler fired up approx every 15 mins all night could not complain to a receptionist as they dont start until 3pm could not wait until somebody appeard from the roadchef building to complain will not be back

Plus points - good location, you don't have to access it from motorway. They take dogs, and there's loads of ground to walk them in. Good size rooms. Clean. Quiet at night.

Very friendly and helpful lady on reception on arrival. Ground floor room had been allocated as requested, no problems.
Next morning shower doesn't work - hole in hose and very little water pressure, so can't even fill bath. Went to recepion to report it, pressed the pager, and waited....and waited...and waited. Gave up waiting so went to find a cleaner and reported the problem to her. She said she'd pass it on and have it fixed by the time we returned. Very friendly and seemed to want to help.
Returned that evening and was greeted by a very surly woman, who claimed to know nothing about the problem, no idea if it's been fixed or not, (more-over obviously couldn't care less,) proceeded to complain to me about their staffing problems, and the fact that she shouldn't even be in there that evening. I went to look - no nothing had been done. Went back to reception and asked if we could be moved to another room. No - they were full. Nothing can be done now - it's a weekend and no-one will come out till Monday at the earliest. All she could do is refund our money for that night, and we'd have to go somewhere else. (This was the middle night of a 3 night stay - can't refund me for the last night cos she can move to a different room for that , can't offer a refund for lack of facilities for first night either - so in effect she was expecting us to move out for one night and then come back for the last night.) The woman had serious "attitude" through out the whole time I was dealing with her. In the end I asked if she had tape of some kind, and I'd try to do a temporary repair myself. A while later she came to the door offering a move to a different room - which we gratefully accepted. I asked for the manager to contact me asap on her return to discuss the problem.
No call ever materialised, so having waited over a week I emailed the lodge, explaining the problems we had encountered and asking why we hadn't been called and, in fairness to the manager, she has now done everything she can to put right what went wrong. Seems she was never told about our particular problem (which was apparently one of a catalogue of water-related problems that weekend), nor was she asked to call me. She has offered me a good deal to resolve the situation, and has asked me to try them again in the future as this was not normal standards for them, and based on the managers response and attitude, I am prepared to give them another go, but I just hope next time customer service will be considerably better.

I wasn't expecting much from this place - a cheap hotel based at a motorway service station! It was also the first time me and the wife had stayed in a hotel with our baby son. However, we were really pleasantly surprised! Yes, it's at a service station, but we couldn't hear any motorway traffic at all.
We booked a family room and were really impressed with the size. Really spacious with a good sized double bed, and a single sofa bed. There was loads of room for us to set up our rather large travel cot too, without it being in the way.
The room had a kettle with tea and coffee etc, a 20" flat screen tv with freeview, and plenty of storage space. Both the room and the ensuite were absolutely spotless in terms of cleanliness. Towels and bed linen looked and felt brand new. The shower had good water pressure too.
The staff were really friendly. Reception was often not manned, but there was a buzzer, which always brought a member of staff to reception within seconds. Every query/request was dealt with rapidly and helpfully!
In terms of dining, the hotel has no facilities, but has a deal going with the service station facilities next door, which enable 2 adults and 2 kids to get breakfast for £7.50! In the end though, me and the missus opted for good old McDonalds!
All in all then, a really pleasant stay in a surprisingly comfortable and clean environment for the price!
Thanks to all the staff for making putting a lot of effort into making the place so pleasant.

Stayed one night at the Days inn, Chester east. For £25 per person it was very acceptable. The thing that most stood out about this place is how clean everywhere was - not just the bedrooms, the spotless bathrooms but also the reception area, stairwells and corridoors. Full marks all round. Comfy beds, plenty of towels, tea, coffee, flatscreen TV all in-room. Although the reception is not manned 24hrs, you can come and go as you please once checked in and help if needed is only a press of a buzzer where a cheerful, friendly face will come across from the main service station food area. The Breakfasts on sale here were a little on the pricey side, however there is also a McDonnalds and WH Smith open 24hrs. We stayed as a group, 14 altogether. A Taxi into-back from Chester city centre is anywhere between £11 to £16 depending on the company. Definatetly reccomend this place, much nicer than travelodge!!!