All the reviews of this hotel are totally justified!!

Stayed here for one night and booked the night before on special rate of £85 per room B&B. Hotel is 2 or 3 semi detached houses. Our room was Chomondeley which is EXACTLY as it looks on the piccie and in the adjacent building. Our room was bright, clean, immaculately decorated and Teddy waiting on bed with welcome message from Laura, the manager. In addition there was a plate with 4 chocolates and a beautifully sliced strawberry standing on parade spreading corner to corner of the plate + some more strawberries.

Furnishings, linen and towels were really luxurious in feel and in plenty supply. Shower gel and lotion etc. from the White Company.

Bed Very comfortable, very peaceful despite being on a main road. Parking good.

We were offered fresh milk on arrival to make our own tea and when we advised we had our own Laura came back with a small flask to keep the milk fresh.
Laura was very helpful with local advice without being pushy. We ate out that night and saw some of Chester.

Booked over the phone as wanted to ask specifically about wheelchair access. Laura was great and called back to advise of one concern in bathroom of room we were using which was fine from what she described. However, upon arrival, we found two steps up to reception, ramp was immediately available for larger step but electric chair failed on smaller step without my own ramp from the car. There was a large step to the outer building too which they got the ramp for. My chair can get through standard doors, but the bathroom door was too narrow and only by the fact that the door could not open enough. As we had been shown to the room by Laura herself, it was arranged immediately after discussion of numerous options, that the door was removed. Problem sorted!! Way beyond expectations.


Breakfast is honestly one of THE BEST I've ever had. All fruit were freshly prepared. Tables in dining room divine. Service superb and breakfast menu excellent. Really good quality food.

Despite access being previously described on hotel's own website as being suitable for wheelchair users, I still can not fault the hotel as the problem was sorted and did not deter from our enjoyment of our stay. Feedback regarding access was taken on board and within 24 hrs of our stay I received an email from Laura advising of the removal of this from their website.

A permanent wheelchair user without an assistant would struggle at this hotel at present. The scope is there to make it much more accessible without too much investment which I really hope they do, as I would love to stay again.

My husband and I have just returned home from a long weekend stay at this award winning hotel and it truly deserves all the accolades it has received. The hotel has a very welcoming appearance with plenty of off-road parking space and is conveniently located a mile from the centre of Chester; a flat, easy walk or a short bus ride away. From the moment we checked in at reception, we were made to feel special by Janice and the wonderful staff. Our bedroom was beautiful and had the luxury of a delightfully comfortable and relaxing sitting room attached. The choice available and quality of the breakfasts was mouthwatering and we highly recommend the evening meals: delicious and beautifully presented. Attention to detail in all things was impressive and very welcome. However, it is the wonderful, helpful, friendly staff that really make this hotel stand out as a very special place to stay. We are really looking forward to a return visit. Thank you to Janice, James, Kylie, Michael and the other members of the Green Bough team for making our holiday such a happy and relaxing experience. David and Elaine, East Yorkshire.

I can't believe that I have only left one review of this hotel, as I have just returned from another wonderful two-night stay at what is possibly the finest hotel in the North West. My friend and I return year after year at this time of year (January) to enjoy a relaxing break and I can honestly say that the exceptional standard of service and hospitality have never dipped. This year we were celebrating my X0th birthday and I was delighted to find a card and chocolates awaiting me in my room - just another thoughtful gesture that this hotel is justly renowned for. Service is excellent, unobtrusive and typically warm. Food is wonderful - we ate from the set price 1996 menu (not an outdated relic from the past, just the year of the hotel's 'birth'), which was varied and interesting. The rooms are all excellent, and we are slowly working our way through all of them! Aware that the rooms are kept (perhaps overly) warm, we immediately took measures to ensure that we did not roast and adjusted the radiators to suit (they are very responsive). I honestly cannot fault this exceptional hotel - it is well deserving of its many awards and hopefully can look forward to many more!

Stayed 2 nights as they had an offer on at the time. Found it to be an excellent choice. Very friendly people. Lovely room. Food was very good. Service first class. Would recommend without any hesitation. Was a mile from city centre but on a bus route and taxis were not expensive. Lots of parking at the hotel if travelling by car.