I stayed at the Queen hotel on 7th February 2012 for one night on business. It was -4 degrees Centigrade and there was no heating in the room. I complained to reception on my way out for the evening and when I returned the room was freezing. Most of my fellow colleagues had the same problem, but I discovered the following morning that some of them had received fan heaters.

hotel parking costs 15 pounds a night at the weekends. An expensive extra. Breakfast is great. hotel staff generally good. Concierge is great. Great advice on where to go for a walk. Hotel is a good 15 minute walk from centre. Rooms good. Bar has character and the hotel itself is calm and relaxing., Interesting pictures and items on the wall. Only problem we had was when we noticed the remote control was missing and we rang reception. Lady was unhelpful. She said they were all being used. She would look for one and get back to me. She never did.

We have stayed in this hotel twice now and it's fabulous. The staff, food and accommodation is second to none. So handy to the train station especially if you want to travel into Liverpool. The grounds of the hotel are lavishly decorated with pieces from the museum, which is a plus for photos for any occasion.

Booked a two night break and have only good things to say about the hotel and staff. We were upgraded on arrival and the room was fantastic, warm and clean and very well laid out. The restuarant was great and we were greeted at breakfast with bucks fizz (not the group, that would have been ridiculous) :o) The choice of food was huge and an accoustic duo played in the corner making a very relaxed ambience. i would recommend this hotel totally, the building maintains its victorian heritage and is situated right across from the railway station. The ONLY nag is that the car park was £15 a night, bit much on top of your bill