We have stayed in this hotel twice now and it's fabulous. The staff, food and accommodation is second to none. So handy to the train station especially if you want to travel into Liverpool. The grounds of the hotel are lavishly decorated with pieces from the museum, which is a plus for photos for any occasion.

Booked a two night break and have only good things to say about the hotel and staff. We were upgraded on arrival and the room was fantastic, warm and clean and very well laid out. The restuarant was great and we were greeted at breakfast with bucks fizz (not the group, that would have been ridiculous) :o) The choice of food was huge and an accoustic duo played in the corner making a very relaxed ambience. i would recommend this hotel totally, the building maintains its victorian heritage and is situated right across from the railway station. The ONLY nag is that the car park was £15 a night, bit much on top of your bill

On a UK trip with Insight tours, we were booked in to the Queen Hotel, Chester. We must have had the worst room in the place, Room 108. It was at the end of a long corridor and a reasonable size room. Floor uneven and squeaked, 3 of the lights in the room did not work so maintenance came up and got 2 working, but no bedlight. The bathroom was a joke, long and narrow. Written request to keep shower curtain inside bath, but it was not even long enough to touch the top of the bath. Had trouble turning on shower, then mixer fell apart in my hand and into the bath. No facewasher so used hand towel. Very bulky. Had to stand side-on to dry myself as bathroom too narrow to stand any other way.

My husband booked this hotel as an anniversary surprise at the weekend. He was very concerned when he later saw some less than flattering reviews; so much so, he called the hotel to make them aware of the special occasion and that "nothing can go wrong". I can truly say that it was a wonderful stay. Our room was in the new section and was absolutely beautiful. All the areas I saw of the hotel were spotless and quality. The staff were very welcoming and polite. Breakfast was excellent - great selection, quality, hot (and the Bucks Fizz when entering was most welcome). We live less than an hour away and I would certainly by-pass other 5* hotels on the way to make a return to the Queen Hotel!!!