On a UK trip with Insight tours, we were booked in to the Queen Hotel, Chester. We must have had the worst room in the place, Room 108. It was at the end of a long corridor and a reasonable size room. Floor uneven and squeaked, 3 of the lights in the room did not work so maintenance came up and got 2 working, but no bedlight. The bathroom was a joke, long and narrow. Written request to keep shower curtain inside bath, but it was not even long enough to touch the top of the bath. Had trouble turning on shower, then mixer fell apart in my hand and into the bath. No facewasher so used hand towel. Very bulky. Had to stand side-on to dry myself as bathroom too narrow to stand any other way.

My husband booked this hotel as an anniversary surprise at the weekend. He was very concerned when he later saw some less than flattering reviews; so much so, he called the hotel to make them aware of the special occasion and that "nothing can go wrong". I can truly say that it was a wonderful stay. Our room was in the new section and was absolutely beautiful. All the areas I saw of the hotel were spotless and quality. The staff were very welcoming and polite. Breakfast was excellent - great selection, quality, hot (and the Bucks Fizz when entering was most welcome). We live less than an hour away and I would certainly by-pass other 5* hotels on the way to make a return to the Queen Hotel!!!

The hotel is beautiful, it is well designed and there is a definite feeling of luxury throughout.
My room was in the Kings Quarters which is a little walk through the corridors but it was nice as I got to see where the bar and restaurants were along the way. The only problem with the Kings Quarters is that there is only 1 lift covering so many floors max of 4 people including luggage. Once I arrived at my room though I could not have been happier, it was spotlessly clean and the feeling of luxury continued in all the fixtures and fittings. Beautiful bathroom with seperate bath and shower and the biggest bed I have ever slept in.
I should have had a bottle of wine in my room on arrival which had been overlooked but a quick call to reception easily rectified this.
Nearly all the staff were very friendly throughout and always greeted you in the corridors etc, all except the Restaurant Manager in the Grill restuarant where I went for breakfast. As a single female he made me feel very unwelcome and I almost felt like he spoke to me with contempt as I came down around 10.40 when breakfast finishes at 11. Maybe he was just having a bad day?
The reception staff were lovely, the door man was very friendly, the housekeeping staff suprised me with their cheery demeanors on a Sunday morning, a young man from housekeeping even offered to carry my bag down the stairs whilst I was waiting for the lift on check out.
The young lady in the secret spa gave me the best massage Ive had for a long time and I couldnt thank her enough for removing some knots.
All in all a wonderful stay and the majority of the staff are a credit to the hotel, I left feeling happy and relaxed.

Stayed one night in the Premier Queen Hotel for a brief first visit to Chester and were very impressed by the smart, well-appointed room in the 'Kings Quarter' extension. The room was smallish but very clean and comfortable. Staff were very efficient and helpful e.g. kettle was not in the room on arrival but one was quickly provided by Brett who was extremely helpful. A good feature of this hotel is that all the staff are local with an extensive knowledge of Chester. The Visitors Guide to Chester provided by Reception is invaluable.Chester is a compact city so in 2 days we were able to walk part of the historic city walls, visit the impressive Cathedral, shop in the unique 'Rows' visit the Grosvenor Museum and Cheshire Military Museum (very informative staff on the desk). We dined at the nearby Siam Thai restaurant at the end of City Road where the waiters perform a knife-juggling act on the lower restaurant floor - specify you wish to see this performance when booking. Great lunch at the Sticky Walnut restaurant. Still lots to see and do in fascinating Chester so will revisit soon and definitely stay at the Best Western Premier Queen Hotel.