Wow, after such a bad experience at another hotel in Chester, where we stayed for 30 mins, this is what we came away for.

Rang the hotel to check for rooms, very helpful on the telephone. Got to the hotel, walked through the doors, taken a back by the decor and the atmosphere.

Greeted by a very friendly man at reception, who could not have been anymore helpful. Check in was very quick but very informative.

Stayed in the newer part of the hotel, the Kings section, breathtaking decor. All decked out with Roman artifacts and the colours used in the hotel, were beautiful.

Went to our room, opened the door and it was just perfect. The massive King Size Bed, the beautiful decor, the spotless bathroom, everything was perfect down to the very cute Teddy on the bed. The room had a flat screen Tv on the wall with all channels, a hairdryer, air con, iron and dimable lights.
The bath was on the very large side and the walk in shower was very spacious and very nice.

We asked the Porter and the guy at reception, where they would recomend to get some food, took their very helpful advice and had a very lovely, inexpensive meal.

After our first night, we went down to breakfast, to be greeted by the host and a glass of champagne and orange juice.
The breakfast had a huge selection, from cereal, cold buffet, hot buffet, pastries, toasts and a selction of juices. Your tea or coffe order was taken from you the moment you were taken, and arrived within minutes and was piping hot.

Nothing was too much hassle from the staff, who were all very friendly. The special offer of 3 free drinks per person, per night, made everything that little bit more perfect.

The gardens were stunning, all decked out with Roman colums and statues, the lights at night made it very romantic and beautiful.

The hotel was very close to Chehire Oaks (discount voucher at reception). The city Walls and also Chester and all its other sights.

I could not recommend this Hotel enough. It was just perfect and the staff ( especially the guy on reception) are a great asset to this hotel.
We enjoyed our stay and its surroundingss so much that we even came away with a wedding brochure of this hotel and its affiliated partners.

The Best Western/Feathers Premier Queen Hotel is one of the best I have stayed in.

this hotel would have easily got 5* from me,had it not been so cold in all the bars & communal areas.simply had no heating switched on-in january.other than this what a superb hotel,great service throughout,female maitre'd ' in kings restaurant knowledgeable in menu & advice.buffet breakfast outstanding.all staff friendly & helpful.would defo use again-but please "queen" make use of the heating & that wonderful fire in the albert lounge.

Sensational stay. Probably the best hotel I have stayed in for 20 years. Started with free complementary upgrade to the Kings apartments, a practice more hotels should adopt when they have empty rooms. Then the maitre d' was very knowledgable about my diet (gluten-free), pointing out what dishes I could and could not have. On top of this the concierge recommended restaurants in Chester which would suit me with my offspring and their children. Also near station, and rapid bus service to city centre.

I will be returning when I am back in the UK.

There are secuity problems at this hotel. The doors don't shut properly and there are thieves roaming the corridors checking to see if any doors are open. I had my purse and mobile phone taken. The hotel staff are aware of the problem but refuse to warn guests - bad for publicity! You need to double-check that the door has shut properly.