Me and my friend were looking online for a nice b&b to stay in for an overnight trip to Cambridge for my birthday. Brooklands website is lovely and didn't mind paying £68 as it looked so nice. Included in this price was supposedly central heating, telephones, free wifi, freeview tv.
When we arrived we had to ring to see where to park as there were no signs to a car park. You have to park on the vets car park which is poorly lit and quite a walk from the b&b. On arrival we were not even asked names, just taken to our twin room which turned out to be the tiniest attic room! The banister was loose walking up to it! You could only stand up in the middle of the room. The central heating was in fact a very small oil radiator which didn't give a lot of heat (we were so cold). The tv did not work! The furniture was dirty and dusty and the only way of having my beside lamp plugged in was by stretching an extension lead from under the other bed (which I tripped over!). The tap in the shower room didn't work, and this was the only place to hang coats (in the shower/toliet room) not nice!!
The continental breakfast was cereal and toast - very basic!
The decor was very over the top, mirrors everywhere, not my taste and not how the website looks.
When pointing out how disappointed we were, we had no apology. Not a friendly woman!
Overall a very disappointing experience, we did consider not staying but she had taken my friends card details prior to booking. My friend also cancelled her card after as on other reviews we read she had taken extra service charges that were not mentioned on booking/payments.
Don't stay here!
(Video link - our experience!) http://www.facebook.com/#!/video/video.php?v=10150337851305445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC