unfortunately my experience was bad.. as 4 stars hotel I expected much more.. I would like to skip over things that are fine and absolutely normal from an hotel of this level and would like only to list things that I didn'y appreciated.
1) assuming that the hotel is not cheap, you have to add at your arrival: breakfast 15£, room internet connection (free in the lobby) and vallet parking.
2) rooms at 4th floor have a (nice) curved ceiling with the bad result that the curtains cannot in any case block all the light coming from outside.. if you like to sleep in total darkness it is a problem
3) air conditioning. VERY VERY VERY NOISY. You have to sleep with TV on or switch it off.. but that way in winter you'll freeze.. mine was even broken but they partially fixed it quickly.
4) breakfast.. as above.. for 15£..I want more..
Service is Kind, furniture is old but in good shape, clean and center located.
in a few words.. with lot of potential but I'll not come back.
Room Tip: Do not accept rooms on the 4th floor if you like to sleep in total darkness..
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Dear iatto
Thank you for posting your feedback on your recent stay here at the Crowne Plaza. On reading your comments, I would like to apologise most sincerely to you for the shortfuall in standards that you experienced.
Thank you again for your time and feedback.
Kind regards
Angela Chapman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC