I have stayed at this Hotel many times before including 10th/11th Feb 2012,having previously stayed there in Nov 2011.They assured me that nothing has changed between these two dates but I know that it has,and to its detriment.I note that the name of the General Manager has Changed,so maybe this is it.On Previous visits I have paid only £5 for a breakfast which I have not had to prebook.On This occasion they told me the breakfast was £10.50 per person per day if prebooked.what they did not tell me was that if you did not prebook then the Restaurant would Charge £14.95 each to your Room,a bit sneaky and nasty that!!!!!! The breakfast is really not worth that money and not up to the standard i have previously experienced there.I had the Bacon,amongst other items and it had obviously been standing for some time (on both days) and was like leather,which due to the Knives being so blunt refused to be cut,so I had to pick it up in one piece to eat it.I did not make a complaint because my experience was that no one is listening.Rather than pay £14.95 for breakfast,a better deal is to go to the Crows Nest in Tring for a much better meal.I wonder if the General Manager will comment on this? Value Wise it was not a good deal as I paid £69 for the Room(good value), but £59.80 for Breakfast(poor value).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 March 2012
Dear PeterHill455
Thank you for taking the time to review your stay at the Holiday Inn Aylesbury.
Breakfast pricing varies depending on each guests individual booking requirements, and I notice that on previous occasions when you have stayed at this hotel you have normally purchased a Breakfast inclusive rate, these rates offer tremendous value however may on some occasions not offer the appropriate degree of flexibility for our customers, as they are normally prepaid and non refundable. Breakfast is sold at its lowest rate when packaged with a prepaid rate, in a effort to continue to offer good value and in addition we offer a discounted breakfast voucher at check in, this voucher is only able to be redeemed for the next day, and then finally breakfast is available at full price on the day within the restaurant.
Breakfast is normally an area of positive feedback, offering such a great range and quality of products available to our guests, I am sorry however that this was not your experience during you most recent stay with us.
I would like to take this opportunity to thank you for your feedback and look forward to the opportunity of welcoming you back to the Holiday Inn Aylesbury.
Yours sincerely
Ian Rees
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
