A reasonable hotel for an overnight stop before flying out of Bristol Airport. The Airport is not on the doorstep but we did have a deal with transfers included and free parking. The hotel is fine, nothing special or out of the ordinary but very serviceable. The restaurant is cold looking and uninviting so we had an adequate if basic meal in the bar. The rooms are fine - in fairness the reception guy was very good as my party was three guys who were going on a skiing holiday... we had booked a tripple room but this turn out to be a double and single bed. The guy on the reception when he saw our party suggested changing to a twin with an extra bed put in it... was good that he saw the situation and suggested an alternative. As I say a reasonable hotel and serves its purpose, but dont think your booking five star, cos your not!

I stayed here for two nights on business. A strange looking building consisting of one original part with many incongruous later additions. The service was OK but lacklustre and the food in the restaurant was in my view like a supermarket ready meal. However the room was probably the biggest let down with dodgy shower, complete with laminated notice apologising for the fact it didn't really work, (I was with several colleagues all of whom reported the same thing) and a very grubby sink area. A huge security light outside the window destroyed any chance of a good night's sleep and none of my colleagues succeeded in accessing the Internet through the chargeable wifi.

I stayed with a group of friends for one night. The restaurant was closed on the night we stayed, but, we were able to order food from the room service menu and eat in the sports bar (much appreciated by the footie fans in the group!) The rooms were clean and comfortable and provided everything we needed. Breakfast was help yourself buffet and very nice.
The staff were very good, welcoming and efficient, constantly making sure we were happy and had everything we needed.
I will definitly return, hopefully for a bit longer next time so that I can make use of the swimming pool.

Room on first floor was pretty good apart from the shower did not work.
The hotel provided another room to use for showering.
A shame really because the decor and quality of the bed was good
It would have been nice to have bath robes but we were only staying one night.
They do great Christmas parties and good breakfasts offering most things cold and hot.
All staff we came across were very good
The hotel is a bit tired and would benefit from a refurb but I guess in this economic climate this is unlikely to happen