I have stayed at The Clifton several times recently, on business and I have been very happy - to the extent that I would have given a rating of 4 last week.
The hotel is OK - the staff are very friendly, so my rating of 2 is probably a bit harsh - read on....
Unfortunately this week (and I assume until Christmas) the hotel is hosting Christmas parties in the basement - a separate company to the hotel. Nice bar and nice food by the way ...
I was there on business and had to get up early each day.
I was given a room on the ground floor, just above the back room of bar. The first night there was an office party in the bar, which was boystrous and kept me awake until after midnight, then followed by what seemed like an orgy in the next room - very thin walls!! Hey - it is Christmas!!
Night 2 - I got to my room after dinner at about 9:30pm ready for an early start next day. No chance - this night there was a disco in the bar and the walls of my room were pounding until well after midnight - and I mean POUNDING- there is little or no sound isolation and it was very loud - I should have got dressed and gone downstairs - it would have been the same. The concierge offered me another room down the corridor, but that would have been the same noise. At least he tried.
OK - It's Christmas - and I am not a party pooper so I lived with it.
I would suggest to the hotel to consider the nature of the guest when allocating rooms at this time of year. Had I been on the top floor - I am sure the sound levels would have been fine.
I am back in Bristol again next week - I think I will stay elsewhere until after the party season
Room Tip: Normally good - but consider there may be a party in the bar - so head upwards
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 February 2012
I am delighted to read that this reviewer normally enjoys an excellent stay at the Clifton, but I am just as disappointed that their stay in December was sullied by issues with noise from the bar. As the reviewer points out it was the party season in December and Racks Bar and Kitchen is a very popular place for Christmas parties which can sometimes involve loud music. We have recognised that this is a serious problem for our hotel guests and so we have put in to place systems to try and ensure that at this time, and when there are parties at the weekends during the rest of the year, only guests who won't be affected by the music are allocated rooms above the bar. We now offer discounted ground floor rooms for those guests and would strongly encourage guests coming on the weekend to call us directly so that if a quiet room is required we can ensure that one is allocated. As the reviewer points out, in all other areas they, and indeed the vast majority of our guests, are extremely happy with the experience they get at the Clifton and so it certainly shouldn't be a reason to be put off coming, and I sincerely hope we can welcome back the reviewer soon.
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