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Berkeley Square Hotel – reviews, photos

3.0 of 5
15 Berkeley Square | Clifton, Bristol BS8 1HB, England
Hotel amenities
Berkeley Square Hotel
Berkeley Square Hotel
Berkeley Square Hotel
Berkeley Square Hotel
Berkeley Square Hotel
Berkeley Square Hotel
Ranked #45 of 97 hotels in Bristol
3.5 of 5 stars 82 Reviews
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82 reviews from our community

What travellers say about this hotel
  • HOT WATER(6)
  • Single room(3)
  • Very good(3)
  • Friendly and helpful(3)
Traveller rating
    19
    27
    16
    14
    6
Only show reviews for Family (6) | Couples (21) | Business (26)
Date Rating
Exeter, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“I will not stay here again”
2 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

My Fri/Sat/Sun night stay at the Berkeley Square Hotel in October 2011 was a nightmare.
A wedding party was staying and the reception was held at the Hotel. Every year I stay here for a weekend Festival, I'd always been happy with the Hotel, & quality service provided by the staff, which is why I booked year after year. Location is good & it's a small well established hotel, important for a lady on her own. I always book a room on the top floor, although the corridors are narrow, it's much quieter. Parties sometimes held in the basement mean lower rooms can be noisy. This time families with children were staying on the top foor, loud conversations in the corridors, kids running about shouting & banging doors made my stay quite unbearable. I complained to reception a number of times only to be told "Sorry but it is a wedding party" On Sunday morning when they were leaving I was woke early to a lot of noise again. I had paid £183 in advance with no breakfast. My advice to anyone thinking of staying at this Hotel ..DO NOT pay in advance.& check if they have a wedding party booked. My friends stayed at a large well known chain Hotel nearby, they paid less & had a full English breakfast. I realise Hotels need wedding parties to survive in a competitive market but I feel the staff were inconsiderate to me. They should have given me a refund on the Friday night & I could have gone to the same Hotel as my friends. I will not stay here again

Room Tip: I don't think there are any quiet rooms if a Wedding party are staying. I was too tired to use t...
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  • Stayed October 2011, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask 10traveltheworld10 about Berkeley Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellie Fisk, Manager at Berkeley Square Hotel, responded to this review
15 April 2012
Dear guest,

I would like to apologise on behalf of the team for your last visit to the Berkeley Square Hotel not being up to the usual standard as your previous visits. I am replying to your review a couple of months late as I have only recently taken over as manager but I will still be taking this review very seriously. Our customer service is consistently commended and appreciated by our guests therefore I am extremely surprised and disappointed to hear that you were not treated at the standard we pride ourselves on. I can completely understand your frustration about the noise on the corridor, this is a very rare occurrence at the hotel and our reception team should have been able to move you to a different corridor instead of ignoring your complaint.

Thank you for your review and comments. I will be reviewing situations like yours with the reception team to ensure this doesn’t happen again. I would really like to speak to you directly about your stay and would invite you to call me directly on the hotel number.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Small but perfectly formed”
4 of 5 stars Reviewed 25 January 2012

I stayed for one night on a work trip to Bristol. Its quirky and the bedrooms are small and there was a little mold in the bathroom. But its fun, the staff were great, food was great: try the scallops with ham hock and the breakfast was lovely.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Licqui2011 about Berkeley Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“very enjoyable”
5 of 5 stars Reviewed 11 January 2012

Unlike recent reviews we found the hotel quiet on the Saturday night we stayed. We felt the room was ver good value for money and much better appointed than standard rooms in chain hotels that would cost the same. We loved the decor and the little extras - decanter of sherry, bowl of fruit and good quality toiletries. The room wasn't the biggest but it was well fitted with modern made to measure fittings, the shower was excellent once I managed to get the temperature control sorted - but better too much hot water than a cold or tepid trickle that many hotels provide! We booked it for a quiet night away while our son had a party at home, so we appreciated the DVD & CD player and took along "The Kings Speech" to watch after a pleasant meal across the road at Brown's restaurant. We would certainly recommend it, though I imagine it might be noisy if the club downstairs is busy.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“Unacceptable”
2 of 5 stars Reviewed 6 December 2011 via mobile
2
people found this review helpful

People shouting outside. Music pounding. Complained to reception. Fobbed off! Bathroom moldy, fan noisy. This place recommended by the University! Someone needs to review that!

  • Stayed December 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Great Service - An Excellent Position”
4 of 5 stars Reviewed 20 November 2011

We recently spent a weekend at The Berkeley Square Hotel. The service from all members of staff was friendly and efficient. The Lounge and Restaurant areas are comfortable and the Bar a little quirky! Rooms are satisfacory and well appointed although not the biggest and the bathroom fittings are dated. The location of the Hotel is excellent. Overall a very pleasant stay.

Room Tip: Views over the Square are desiable
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Berkeley Square Hotel

  • Berkeley Square Bristol
  • Hotel Berkeley Square
Address: 15 Berkeley Square | Clifton, Bristol BS8 1HB, England
Price range (per night):* INR4,705 - 10,138

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