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Ibis Bristol Temple Meads Quay – reviews, photos

2.0 of 5
Avon Street, Bristol BS2 0PS, England
Hotel amenities
Ibis Bristol Temple Meads Quay
Ranked #27 of 97 hotels in Bristol
3.5 of 5 stars 273 Reviews
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273 reviews from our community

What travellers say about this hotel
  • Car park(10)
  • Train station(8)
  • Good value(6)
  • Short walk(5)
  • Budget hotel(4)
  • Very clean(3)
Traveller rating
    52
    125
    62
    25
    9
Only show reviews for Family (19) | Couples (79) | Business (79)
Date Rating
York, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Mediocre”
2 of 5 stars Reviewed 5 February 2012

Room itself was fine however the hotel bar was awful - the service was terrible, I ordered a lasagne, it was stone cold, I asked the barman if he could heat it up and he 'grunted' and took it back to the kitchen, he'd obviously handled my food with his hands, he came back out and threw it down on the table - no apology or anything. Hotel is alright in itself but its in the middle of nowhere - nothing around and food and service was terrible. (The female staff were good but the males at the bar were not).

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask L_0404 about Ibis Bristol Temple Meads Quay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belorgortsev, Hotel Team Leader at Ibis Bristol Temple Meads Quay, responded to this review
20 February 2012
Dear Traveller,

Thank you for taking the time to tell us about your stay at the Ibis Bristol Temple Meads. I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

Furthermore, I am sorry that you did not feel the staff had the appropriate attitude and you can be assured that Mr Belorgortsev, General Manager, has relayed your feedback to the staff involved. Customer service is of paramount importance to us and we were deeply disappointed that, in this instance, you did not feel welcome.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Bristol Temple Meads and provide you with a genuine hassle-free experience.

Yours sincerely,

Isabelle Rouchon

Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cotswolds
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Stay”
4 of 5 stars Reviewed 30 January 2012

We spent Saturday night here. Really can not understand the negative reports about this hotel. The room was clean, and all you would expect from an Ibis hotel. The room was quiet and the staff most helpful. The breakfast (which we booked on line at half price) was excellent and continually replenished. Very near Cabot Circus. Would recommend.

Room Tip: We requested a high floor
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dmt_9 about Ibis Bristol Temple Meads Quay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belorgortsev, General Manager at Ibis Bristol Temple Meads Quay, responded to this review
2 February 2012
Dear dmt_9,

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay and found location and all the services suitable to your needs and up to the highest level of Ibis standards. Our guests' satisfaction is paramount to me and my team and please be assured that all your positive comments have been shared between the team.

We are looking forward to welcoming you again in the future.

Kind regards,

Andrey Belogortsev
General Manager
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Pulau Penang, Malaysia
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great”
4 of 5 stars Reviewed 30 January 2012

For what is described as a basic hotel,this place exceeds one's expectations!
It is in a trendy area near the water with a good choice of restaurants nearby. The walk into the town cenre was pleasant by the water and great sights of Bristol.
Hotel staff were really attentive and helpful. The dining area was clean and the menu was good. There were a few computers in the open plan lobby.
The area felt safe at all hours if you are a solo traveller.

Room Tip: Budget at the high end.
See more room tips
  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Yesmin M about Ibis Bristol Temple Meads Quay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belorgortsev, General Manager at Ibis Bristol Temple Meads Quay, responded to this review
2 February 2012
Dear Yesmin M,

I’m very grateful that you could take time to leave us your thoughts here and write a review. My team and I are pleased we were able to make your stay with us so enjoyable. All your comments have been passed on to the team and I am sure it will serve them as an encouragement to provide such excellent service at all times!

We are looking forward to welcoming you again in the near future.

Kind regards,

Andrey Belogortsev
General Manager
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Essex
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Better than the other 'budget' hotels”
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Come on what do you really expect from a 'budget' hotel, well I wasn't expecting this bright, clean and cheerful one, maybe it's just new - no idea really but it beats the competition!

The only issue, sorry 2 issues I have - no toilet brush I know some people are real pigs when using a toilet but really for those of us who have some decency a toilet brush wouldn't go amiss.

The 2nd issue (and by far the more important) booked a wake call for 7am, yep you guessed it didn't happen! Just as well we had backups in placed, I would've been seriously p*&&£d if I woke up late and missed that job interview - especially in todays climate. Oh and not a touch of concern by reception - well I suppose it couldn't be perfect the price says it all.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TF_London about Ibis Bristol Temple Meads Quay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belorgortsev, General Manager at Ibis Bristol Temple Meads Quay, responded to this review
2 February 2012
Dear TF_London,

Thank you for the positive comments you have left here following your recent stay. It is great to read that you found our hotel environment exceeding your expectations.

On the other hand, I was dissapointed to hear that your wake up call, such an important part of our service, has been missed. Please accept my sincerest apologies for any trouble it might have caused and be assured that the matter has been investigated and followed up with the person concerned to avoid such mishaps in the future.

Thank you again for your feedback and I and my team are looking forward to welcoming you to Ibis Bristol Temple Meads again in the future.

Kind regards,

Andrey Belogortsev
General Manager
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Ireland
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“No wireless conection available”
2 of 5 stars Reviewed 23 January 2012

I stayed in this hotel from 09/01/2012 until 13/01/2012, it is a basic budget hotel so do not expect luxury. The rooms are classic Ibiz with the telephone box size, all one piece bathroom with intermittent hot water. If your a light sleeper this is not the place for you, the walls are so thin that when your neighbour's alam goes off, your awake as well and you can then listen to their TV and shower as they get ready for their day. Breakfast is passable, service intermittent. If you need wifi then the only option this hotel offers is get your wallett out and pay £9.99 per night. I complained that this service was not available and was advised I could either pay up or use the publice PC in the lobby. Not much good for connecting to a business network to do some work. I was due to stay here for a further two weeks but thankfully my company moved me to another hotel with wifi access free of charge.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Ciaran H about Ibis Bristol Temple Meads Quay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belorgortsev, Team Leader at Ibis Bristol Temple Meads Quay, responded to this review
24 January 2012
Dear RovingIrishMan,

I was sorry to hear of your disappointment with regard to the cost of internet access at the hotel Ibis Bristol Temple Meads. I would like to let you know that all our internet package access in Ibis hotels are supplied and standardised throughout the chain in the UK. Please be informed that your comment have been transferred to Mr Belogortsev , Manager, for future considerations. Kind regards, Isabelle Team Leader.
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Additional Information about Ibis Bristol Temple Meads Quay

Avon Street, Bristol BS2 0PS, England
Price range (per night):* INR3,977 - 5,769

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