Admittedly, I did things a little backward. I booked our stay at April Point and then scanned the reviews on Trip Advisor. In hindsight, this was fortunate since I may not have stayed at AP if I had read some of the negative reviews beforehand. Based on our experiences, much of the grumbling on TA is unwarranted and most of the good reviews are justified. At times I wonder if the complaints reflect more on the reviewer than on the facility. So, let me try to give a little balance to some of the whining. First, we found the rooms to be clean and comfortable. The soaps and shampoos were of good quality and provided in appropriate amounts. When we asked for an additional bar of soap (one for the sink/one for the adjoining shower), four were supplied immediately. Sure, at times we could hear a bump from the room next door or some muffled music from the adjacent kitchen. But, it wasn't annoying and didn't interfere with our enjoyment. Second, we found the staff to be helpful and friendly...without exception. Third, the food in the dining room and from the sushi bar was very good. The kitchen was also very accommodating. Being a vegetarian, there is very limited choice on the menu. However, the chef was very obliging and prepared a wonderful pasta alfredo with an assortment of veg and some asparagus on the top. Delicious. And on another evening, the sushi chef offered to make some tempura vegetables to add variety. Thank you. Meal prices may seem a little high but IMHO they are comparable to most restaurants elsewhere. The traveller who was upset that nobody offered to help with their luggage was totally different from our experiences. Everybody who was checking in at the same time as we did, were asked if they needed help. And the comment about stagnant water surrounding the spa is completely unfair. The grounds are meticulously. The setting of April Point is exceptional. Overall, then, it was a very enjoyable stay. The only reason I didn't give a full 5-star rating is simply because I reserve this for truly extraordinary and unique places....not many of these in the world.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 October 2011
Dear Chu-An209
Thank you for your wonderful and thorough review of April Point. We're very proud of our resort and our crew and it's nice to get some positive feedback to support our efforts. We're constantly working on improving our facilities and service delivery and will incoprorate your comments in our upcoming training sessions. I'm glad you enjoyed your stay and I look forward to seeing you again in the future.
Michael O'Hara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC