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Black Rock Oceanfront Resort – reviews, photos

4.0 of 5
596 Marine Drive, Ucluelet, British Columbia V0R 3A0 , Canada
Hotel amenities
Black Rock Oceanfront Resort
Black Rock Oceanfront Resort
Black Rock Oceanfront Resort
Black Rock Oceanfront Resort
Black Rock Oceanfront Resort
Black Rock Oceanfront Resort
Ranked #2 of 8 hotels in Ucluelet
4.5 of 5 stars 298 Reviews
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298 reviews from our community

What travellers say about this hotel
  • West coast(17)
  • Soaker tub(13)
  • Waves crash(12)
  • Wild pacific trail(11)
  • Friendly and helpful(10)
  • Bedroom suite(9)
  • Very good(6)
  • Living room(6)
  • Flat screen TV(5)
  • Ocean views(5)
Traveller rating
    191
    66
    24
    11
    6
Only show reviews for Family (51) | Couples (182) | Business (8)
Date Rating
Chemainus, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Blackrock helped make my wedding the most memorable DAY OF MY LIFE!”
5 of 5 stars Reviewed 15 February 2012
5
people found this review helpful

We can not begin to describe how wonderful everyone was at the Blackrock! I contacted them many months in advance and worked monthly with the wedding planner. She was amazing and went ABOVE AND BEYOND what I would have ever expected. The wedding planner made all the arranements to take care of my flowers and cakes once I got them to the resort. She even decorated the cakes and of course looked after all my allergy needs with the wonderful chef. The food was perfect and served promptly as arranged. She managed to get all our guests amazing rates and upgraded us. The trail suits were perfect for our two dogs and easy access to the beach and trails. What can I say, the view can not be described. A MUST SEE! The rooms were beyond fantastic and almost my entire guest list has gone back to stay. We will be back later this month. Thank you Blackrock and all your staff for truely making this the most memorable and beautiful day for all of us.ve

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask M S about Black Rock Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tofino
1 review
4 helpful votes 4 helpful votes
“surprised to hear.....”
4 of 5 stars Reviewed 15 February 2012
4
people found this review helpful

I'm very surprised to hear about this past wedding at Black Rock Resort. I've had the opportunity to attend 2 weddings there over the past 6 months, one in the ball room and one in the wine cellar. Both were among some of the best weddings I've been to thus far. I felt the wedding planner was efficient, very approachable and an incredibly sincere woman. Enough to compel me to respond to these negative comments on her work. She went over and above the call of duty, making table settings, smoothly accommodating last minute guest list changes and seating. She offered some beautiful, simple and unique ideas for decorating and then executed them herself. Elegant indeed! Needless to say, she smoothly orchestrated both these events which is a clear testament to her experience and time spent prior to the occasion.
Thank you again and keep up the good work. It's highly appreciated by many!

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Service
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Ask carys j about Black Rock Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
“NIGHTMARE WEDDING DO NOT GET MARRIED HERE Go to Tofino.”
1 of 5 stars Reviewed 14 February 2012
2
people found this review helpful

HORRIBLE WEDDING NIGHTMARE!!! This was my best friends Wedding, and she is still so angry she rufeses to think about it. I WARN anyone thinking about having your Wedding here!!!.The bride checked in dressed and was told that she would have to carry all her luggage to her room.Most of the rooms were not ready for the rest of the wedding party who needed to get dressed for the ceromony. The Ceromony was nice and had a good view. But there was no seating or decorations as discussed. The wedding planner provided was running the show and did absolutely NOTHING. The original Tasting with the Chef was not what was served at dinner.Cold uncooked food was put into cold chauffing trays.One server showed up every 45mins.When the Bride and Groom complained to the incompetent wedding planner, she said she would talk care of it, but surprise surprise, did NOTHING. The Bride and Groom demanded to see the Chef , Manager, General Manager, and the Wedding planner completly dropped the ball again!!! The venue provided by the hotel was dirty and look as if the windowa had never been cleaned. The Service , ang Mgmt ruined this Beauyiful Day for two Beautiful People. COLD FOOD, and NO CHAIRS, and NO DRINKS or MUSIC. Give your heads a shake Black Rock staff, and Owners. At check out the happy couple was ridiculed by the Wedding Planner for the complaints they mad at their own wedding. She was defensive of the VERY POOR wedding she did nothing to fix. DO NOT GET MARRIED AT BLACK ROCK in UCLUELET!!! Your Welcome:)

Room Tip: Horrible Service.Loud Waves and the rooms are late to be ready. damage in rooms.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Raoul D about Black Rock Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adele Larkin, General Manager at Black Rock Oceanfront Resort, responded to this review
15 February 2012
While we appreciate all of the feedback that we receive from our guests, good or bad we feel that it is important to ensure that what is being shared accurately reflects what was offered to the guests and what the guests themselves requested, especially with weddings.

First to begin with the bride actually arrived the day before the wedding, she was then provided with a late check-out of 2PM (the start of the ceremony) so she could get dressed and ready for the wedding. Black Rock Staff moved the bags and personal items for the guest into their wedding night suite. The only other wedding guest room, was made available at 12PM, four hours before our guaranteed check-in time and 2 hours before the ceremony.

The Bride and Groom specifically only requested 4 chairs for the ceremony and did not want any additional decorations or flowers. We did however feel that it was important to do a little more then was asked by this wedding couple for the reception room and provided them with complimentary table centerpieces, room decor and complimentary personalized wedding favors. The Bride and Groom wanted to supply their own music but at the last minute realized it was forgotten so Black Rock supplied our own for their reception. We also provided complimentary cake cutting services to this party, because it was an expectation of the guests present that wasn't originally considered by the Bride and Groom.

There were three servers working this event of 35 people (including children) which should provide ample coverage. The Bride and Groom did not want to have a bar set-up in the space which did mean that any beverage requested beyond, wine, beer and pop would require a server to leave the area.

There wasn't any requests to see either myself (General Manager) or any other manager as I was in the building for another meeting and would have been readily available. I have been in conversation with Bride through email and this has not been mentioned. We both agree that there were some challenges with the food temperature but the service offering, venue and decor, chairs for wedding ceremony and music and such was as it was originally discussed and requested.

The Bride and Groom were not ridiculed for their comments regarding the food, the wedding planner shared some unfortunate issues that were experienced by other hotel guests related to this wedding.

Black Rock Oceanfront Resort has successfully hosted over 150 weddings since opening 3 years ago and as you can see from prior wedding posts the Brides and Grooms have left happy and feeling well taken care of. Our wedding/event planner has created many positive long lasting relationships with a majority of our Brides and Grooms, in fact she has a wall of fame in her office with all the wonderful cards and notes thanking her for all of her efforts.

Regards,

Adele Larkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Exactly What We Were Looking For: Relaxation”
5 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

My husband and I spent two nights here as our last weekend to relax before moving and having our baby.

We had a one bedroom suite, and it was lovely! Sunday was our full day there, and it poured all day long, but we were very comfortable inside the whole time with the TV in the living room and the sound of the rain and waves out the window. The furniture is contemporary in style, but still very cozy feeling, which I appreciate very much.
The bed was divine. I was expecting to be a little uncomfortable, being 8 months pregnant in an unfamiliar bed, but it was not the case! There were plenty of pillows to keep me supported and the mattress was the perfect firmness.

The kitchen is super well stocked and we were able to enjoy most of our meals in the suite.
The one meal we partook of downstairs was the special buffet they had on Sunday morning for Valentine's weekend. There was an excellent selection of hot and cold dishes, fresh fruit (even fresh berries!) and delicious coffee. It was nice to sit and watch the ocean out the window.

The one negative thing I would say is that the rooms was quite warm most of the time, which I did not understand because the thermostats were set to 15 degrees. Because of this, we did not turn on the fireplace or the heated floors in the bathroom. I'm sure they would be great though!

Both people we interacted with at check in and check out were very friendly and professional, as well as a housekeeper we saw in the hall one day.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LariJoy about Black Rock Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“drift Spa.....Amazing!!”
5 of 5 stars Reviewed 13 February 2012

Spent the afternoon at Blsck Rock after a delicous lunch we headed to the spa!! Exceptional service throughout our entire visit!!! A hot stone masssge and foot scrub was fabulous followed by a soak in the hot tub to enjoy the amazing view!!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask luv2travel0909 about Black Rock Oceanfront Resort
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Additional Information about Black Rock Oceanfront Resort

  • Black Rock Oceanfront Hotel
  • Black Rock Oceanfront Ucluelet
Address: 596 Marine Drive, Ucluelet, British Columbia V0R 3A0 , Canada
Price range (per night):* INR9,970 - 21,172

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