We arrived at 8:30PM and called the hotel for the advertised shuttle. We were told it was on the way. It did not show up, and repeated attempts to call the hotel were met by a busy signal. After 40 minutes (a freezing rain was falling) we managed to find a taxi.
Our complaints with management were dismissed. We asked for some quick food (sandwich, salad..) from the restaurant, but they refused to help although the restaurant staff was there and we had missed dinner because of the shuttle disappearance.
My wife asked for a 6:30 wake-up call (early plane) but nobody called.
Another minor but bothersome thing: they charge you for local calls even if the call does not go thru.
The rooms are ok considering you are in Nunavut, but management does not seem to care for the customers.