We stayed at The Raven based on reviews I had read on Tripadvisor. I was expecting a great experience, but I was underwhelmed. The room was a higher price than any other motel in town, but for me it didn't deliver.
The room was clean and in good condition, but pretty sparse. The TV was a 19 inch tube type. There was no refrigerator or any sort of soft chair. The desk didn't have an empty outlet for a computer and was pretty small. In my opinion, the mattress and box springs are due for replacement.
There was no ice machine, so you had to ask at the desk for ice and we got a quart sized bucket. The desk closes at 10:00 PM, so after that, you're kind of on your own. The woman at the front desk forgot to mention the secret code for wireless, so I almost went without as I discovered the need for a password very close to 10:00 PM. The wireless worked fine, but it was pretty slow.
The breakfast was relatively sparse. Just juice, coffee, muffins and "fruit".
I'm not saying this is not a terrible motel, but for the money, I expect a better appointed room and staff availability until at least a little later than 10:00. I realize it's an outpost town, but for $145, the room should be better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 May 2012
Thank you for your reviews and comments. We are sorry that you did not enjoy your stay with us. We have made some changes and have taken some items you mentioned under consideration and are planning changes. We have purchased new 32" Sony flat screen TVs for all of our rooms and are in the process of changing/modernizing our bedding. As for the "comfort and quality" of the mattresses, we find this to be an item that is all in personal preference as we have a lot of clients saying it was their best sleep every and that the beds are very comfortable. We also plan to slowly (as we can afford) incorporate small refrigerators in the rooms as well. As for the 10pm closure of the front desk - we used to be open later, but found that no one ever called or needed the front desk past 10pm. The hotel phone also rings at are home so we are available past the 10pm closure and we note this in the rooms for our guests so that they know how to reach us if necessary. We thank you again for your comments and hope that if you are every visiting Haines Junction again, you will consider staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC