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Howard Johnson Inn & Suites - Toronto East – reviews, photos

1.5 of 5
22 Metropolitan Road, Scarborough, Ontario M1R 2T6, Canada (Formerly Quality Inn)
Hotel amenities
Howard Johnson Inn & Suites - Toronto East
Ranked #8 of 11 hotels in Scarborough
2.5 of 5 stars 106 Reviews
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106 reviews from our community

    Trip type
Traveller rating
    2
    12
    13
    18
    61
Date Rating
London, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“TERRIBLE STAY!”
1 of 5 stars Reviewed 14 December 2011
6
people found this review helpful

DO NOT STAY HERE! This hotel has nothing but escorts and dangerous people. I had been approached by people asking how much i cost... SERIOUSLY!?!?!? Is that a joke.... I even had cops knock on my door and said there had been a noise complain... WHY didn't the front desk tell me first... ALSO we were there for shopping for Christmas, just got back and were watching a movie, being silent with nothing but the TV on (not being loud by any means). Breakfast was HORRIBLE! hard bagels and toast. not much variety. The front desk messed up on my reservation. it was just a HORRIBLE experience and i was so frustrated by the end of my stay. NEVER AGAIN WILL I GO BACK!

Room Tip: Get a room on the upper floor if you do stay here
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  • Stayed December 2011, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union, KY (formerly Oshawa, ON)
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Value for the price”
3 of 5 stars Reviewed 8 December 2011
1
person found this review helpful

I stayed here with my Wife, Father-in-law and son for 2 nites. I was skeptical from reviews and bad experience from a friend of mine, but we decided to try it anyways due to the low price for this area. Upon coming in the front door, a group of middle aged women said we should leave right away.

Our room must have been one if the newly renovated, as the beds were new, TV was new and curtains too. The place is definitely old, and would use a major overall clean, but we got what we paid for. We didn't have any noise complaints and the floors in the room were decent, bathroom was pretty clean.

I never had to speak with the staff, other than asking for extra towels...so no comments or complaints about them. We also didn't try the pool, but it didn't look very appealing either.

My father in law went to the breakfast on the first morning and a group of kids there, one of them sneezed right into the open cereal jar, so he went for coffee only. We tried the toast, but had to dig down for a bread slice that was not dried up and hard. The danish were like rocks and tasteless. Coffee was actually not bad. I guess you get what you pay for in this regard so it was cheaper than a Timmy's visit for 4 people.

My two negative comments are about the parking lot lighting and bath towels. I lived in this area growing up, but nowadays would be concerned for my car safety. They post signs saying they are not responsible for loss, but they could use some better parking lot lighting and maybe add a couple cameras or security for increased peace of mind. We parked in front of the hotel for our stay.

My other complaint is typical for a lot of hotels that use the miniature bath towels. We usually bring our own, but forgot this time. The towels worked...but I stayed in a Super 8 a day later that had towels twice the size and thickness of the ones HoJo used.

Room Tip: With one handicap person in my group, we asked for a room close to the main lobby. I think this hel...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Colborne, Ontario Canada
2 reviews
3 helpful votes 3 helpful votes
“Worst room I have ever rented - DON'T GO THERE”
1 of 5 stars Reviewed 6 December 2011
3
people found this review helpful

The walls in the halls had the wall paper coming off. The room was not clean...there were left over crumbs on the floor. The box spring was torn and who knows how old. The bed was uncomfortable. The heat did not work and neither did the phone to call the desk or get a wake up call. It was also very hard to locate.

The whole exprience is one I wish to forget.....don't go there.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“One night stay was enough...”
2 of 5 stars Reviewed 4 December 2011
2
people found this review helpful

Not a pleasant experience. Painfully slow at the front desk for checking in. Under staffed. One person answering phones and trying to check many people in. Needs to be improved. Rooms clean, but a dreadful odor in the room. A cross between musty and carpet cleaner. Carpets throughout hotel need replacing. They are stained and worn quite badly. Continental breakfast included and very good. As mentioned in title, I'm glad my stay was for one night only. Not sure I'll be back.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Allan W about Howard Johnson Inn & Suites - Toronto East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Tired but improving”
4 of 5 stars Reviewed 13 November 2011

This is my 3rd stay in the hotel.Last time 2 weeks end of October and 1st week of November. I have found the staff over all very helpful and the swimming pool fine.The air pump on the hot tub is not working.When I checked in to my room there was a problem but transferred to another room very quickly. The rooms are very large and I had no complaints with the room I had. They are priced reasonable and the location is near transportation both Highway and transit. The breakfast is Continental. The hotel is under going renovations and it takes time. For the time that I was there the hotel was very full and sitting in the lobby in the morning reading the paper it is amazing the number of people that thank the staff for a pleasant stay. Thay have to be doing something right.

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by thumpered for Scarborough
Ask thumpered about Howard Johnson Inn & Suites - Toronto East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard Johnson Toronto East, Front Office Manager at Howard Johnson Inn & Suites - Toronto East, responded to this review
15 November 2011
Thank you for taking the time to write a review. I apologize for any inconvenience caused by changing room; but I am glad you were satisfied after changing the room . About the air pump on the hot tub, you need to switch it on if you want to use it. I am not sure if you have done that or it happened not working that day. Please don't hesitate to contact our front desk if you encounter any problem using our facilities.

The feedback you have provided will help us to grow and provide better customer service/accommodations in the future. It is greatly appreciated and we look forward to your returning soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Howard Johnson Inn & Suites - Toronto East

  • Howard Johnson Hotel Scarborough
  • Howard Johnson Scarborough
Address: 22 Metropolitan Road, Scarborough, Ontario M1R 2T6, Canada (Formerly Quality Inn)
Price range (per night):* INR4,145 - 5,657

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