Overall, our experience at this hotel was OK , but we really expected more from a Marriott property, especially in a luxurious location such as Mont Tremblant. Having stayed in Marriotts all over the world, with Platinum status, we've always been treated well. At this Residence Inn, the management was almost condescending (even a tad rude), and the suites were surprisingly small and cramped. Status means nothing here. We were not able to use points over the holiday, and at the rate we were paying (also increased about 3x for the holiday), we expected a lot more and felt a little ripped-off in the end.
The Residence Inn website pictures large and airy 2 bedroom suites with fireplaces. Nowhere does it state that the 2nd bedroom is completely open to view, and not private. We called ahead to ensure that there were 2 bedroom suites available that had privacy for couples - since we were two couples, no kids. We were assured that our needs would be met. We were also told ski rentals would be included. Both not true.
When we arrived the manager denied that private 2 bedrooms exist in the hotel, and that they were all equal - even though we later saw inside one that was two separate bedrooms. Not sure what the story was there. We originally accepted that fact and moved on, only to find that our room was half the size of the ones on the website. The master bedroom was small, and there was no place to put luggage - no racks or chairs. The room was filled with beds. The loft king bedroom was spacious. The fireplace was not usable, due to insurance reasons (which I think is true all over the resort at this point). This is the first time I've walked into a Marriott room, especially with our status which usually gets us the best rooms, and said "This is it? Really?" in a negative way.
As for the hotel being ski-on/ski-off, as the website and some reviewers have said, also half true. You can ski down the hill into the hotel, but not out. We didn't really mind, as we found it more convenient to stash our gear up at the lift base valet anyways. The ski rental VIP service for an extra $10 or so per person was well worth it. The agent comes direct to the hotel with boots, and all you have to do is show up at the valet and pick everything up when you're ready to ski - they even keep it overnight. Saved a lot of time waiting in lines. But this was not in any way included in the room price, so it must have been miscommunicated.
There was a free breakfast buffet in the mornings, well-stocked with choices. All of them pretty terrible. Eggs didn't taste like real eggs, hashbrown cakes were double-fried and dried out, and we saw them keep adding more and more water to the pot of oatmeal to stretch it out into a watery glop. Despite it being free, we opted to cook breakfast in our room the last 2 days. The grocery next door has the basics, way overpriced for eggs and bread, but soo much better!
Aside from the cramped suite, a little bit of attitude, a lack of power outlets and overloaded breakers in the room, and terrible breakfast buffet, I'd say we had a great time. I think the hotel was a bit overwhelmed by the holiday crowds (as well as the rest of the resort). We'd be happy to return, at the regular prices on a regular weekend, and consider it a good deal.
The location is great, right near the cabriolet lift and parking lots. The hot tubs looked fun, although filled with boys drinking beer constantly. The room setup works out fine, as long as you know what to expect. It's the perfect hotel for families, not the ideal for couples.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
