Our family of 5 visits Tremblant roughly once every season for more years than I can count now -- and we have found our home at the Westin. Driving up to the front door and being greeted by Martin, bellman extraordinaire, is like being welcomed by family. His presence literally makes our trip. All of the bellman - each one - are lovely, friendly and beyond helpful. That goes for the rest of the staff, too. Just had a birthday there and everyone kept wishing me happy birthday. So nice! And a happy birthday treat in our room, too??? There is a reason why we love it here so much.... it is a warm place that feels like our home away from home. Best location in our opinion, too. Go out the 3rd floor by the ski lockers to come out on the top of the hill, out the front door to be more at the bottom. With kids, not able to go out at night and enjoy the fun nightlife, but sushi takeout in our room from the attached restaurant does the trick. Tremblant is a special place, and the Westin along with it.

Super cozy hotel, great staff. Martin, Martin, Martin had us laughing all weekend! His humourous welcome was a great way to begin our stay.

We rented a king-size bed suite during the week. The price was so low we were shocked to find ourselves on the top floor overlooking the village and the hill. The room was huge and had cathedral ceilings, floor-to-ceiling windows, working fireplace, TVs in the living room and bedroom a balcony from the bedroom, fully-stocked kitchenette with dishwasher. It was immaculate. The SAQ (liquor store) is right downstairs and the general store just around the corner makes it easy to prepare lavish meals in the suite. The outdoor hot-tub and swimming pool were piping hot (the hot-tub open until 10pm) and a great way to soothe sore muscles after a day on the hill. What stood out the most was the service which is top-notch. The hotel is already designed around skiers' needs (on arrival, your skis are whisked directly to a locker in a room with automatic sliding doors to the outside, a short-walk from the gondola) but what really stood out was that every staff member we encountered was helpful, enthusiastic and passionate about the area and the amenities creating a surprisingly intimate ambiance for a chain hotel. Note that the hotel is due to be renovated in the spring: patrons seeking up-to-the minute finishes and technology will be disappointed with the decidedly dated decor. However those seeking a comfortable bargain won't be disappointed this winter!

The hotel has mixed reviews online but I got a great deal as a Starwood Gold member and took a chance. The service and staff (with the exception of house keeping which I will expound on later) were all 5 star. The facility though was old, not well kept up, and definitely 3 stars at best.

Lets start with the room. I booked a 1 bedroom suite. The room had carpet coming up, old style television with snowy screens, and we were constantly short on towels. In the hallways the walls were scuffed and dirty and it took a weight lifter to open the doors to the ski locker room. One day we had to open the door for a woman with children because she did not have the strength to do so. Also the spa was very basic and had old metal gym style lockers. It may have had the Westin name but did not feel like any Westin I have been to in the past.

Service..... As it was my birthday the hotel manager sent up a coupon for 2 free cocktails at the bar. Nice gesture to be sure. We went down and ordered a Cosmo and a Martini and were informed they were not included in the coupon as they cost exta to make. It was for beer, house wine, or a "mixed drink like rum and coke". As a gesture though the bar keeper offered to make us each a 1/2 of a martini. Now I am no mixologist but as I remember there should be the same amount of alcohol in a martini that is in a mixed drink....? Strange rules on a free items.

In terms of the restaurants, the Yamama Japanese sushi place was fantastic and service excellent. The breakfast buffet at the Westin was average with stall eggs and cold meat. We ordered ala cart the second day and the poched egg was unedible due to the amount of vingar they used in the water. When we commented this to the waitress her response was, "just take something from the buffet". Not 5 star service.

As to housekeeping we already commented that we always got a minimum amount of towels. The towels and bathrobes are very coarse and on the small side. Also housekeeping short sheeted the bed and my pillow case had blood on it during our last night. When I commented to the front desk on the blood during check out all they had to say was "ewww" I hope housekeeping replaced it.

So in all we got a great discount but the experience was definitly not more than 3 stars. I suggest that if you are paying more say $180 a night just go to a different hotel. Personally I was very dissappointed that Westin allowed this hotel to carry the Westin brand.