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Comfort Inn – reviews, photos

2.0 of 5
100 Centennial Ave., Saint Thomas, Ontario N5R 5B2, Canada
Hotel amenities
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Ranked #1 of 2 hotels in Saint Thomas
3.5 of 5 stars 17 Reviews
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17 reviews from our community

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Traveller rating
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    3
    5
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Date Rating
Whitby, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“New owner slowly upgrading, might be worth retrying down the road”
3 of 5 stars Reviewed 19 August 2009
2
people found this review helpful

My girlfriend and I booked one night here to participate in the Elgin County Railway Museum's Heritage Days and to ride on the Port Stanley Terminal Railway. After reading the reviews of the Ramada and the reviews for the Comfort Inn, we tried booking this location. For monthsm the week of the special event was unavailable, so we held a room at the Ramada just in case the Comfort Inn did not open up rooms. A week before we were to visit St. Thomas, many rooms opened up online. The website had a "railfan" special for 30% off so I held a King bed room at that rate as the website showed only a couple rooms left at that price and type. We eventually got a lower rate through my significant other's employer at half off. e then canceled our room hold at the Ramada, even though the Ramada is across the street from the Museum.

Finding the property is indeed a slight challenge as it is located on the outskirts of town. We brought our TomTom with us which routed us a slightly different route than I had tried on mapQuest.

We arrived in the late afternoon. The lobby was fairly empty except for one of the housekeeping staff taking their break and one young woman behind the counter. It looked like the lobby was very recently modernized; it was very clean and bright. We checked in (never was asked for an ID card to get the agent rate nor did the woman seem even aware of how to check ID for the rate we received). We were booked into a room on the 2nd floor near the breakfast area.

The room appeared a little older but tidy. true, the rooms seem to be needing an upgrade but there were no obvious items in disrepair. After unpacking, we left to meet friends at The Keg in London (a former CP Railway station right along the tracks).

After dinner and some sightseeing in London, we came back to the hotel. As we started to get ready for bed, some of the age of the room became apparent. We found a leak in the drain pipe under the sink and a small leak in the taps. The beds were very hard and the pillows too soft for my liking (the pillow problem seems to be a common theme in a lot of the older Comfort Inns I've stayed in recently).

We also noticed the carpets were a little dirty after looking at our feet after stepping out of the shower in the morning and noticing our feet were slightly black. The shower itself was okay, lots of hot water and pressure.

The TV channel selection and picture quality was fine. No LCD TV's here but more than viewable and easy to see.

The breakfast area has about five or six tables. There is a staff member on duty to ensure all items are fully stocked during the free breakfast hours. This area also seems to have been very recently updated.

After breakfast, we packed up and checked out. We mentioned the sink and carpet problems to the front desk; they seemed genuinely concerned we had a problem with our room. At the rate we paid, we weren't expecting any further discount and didn't ask for one. Hopefully they corrected the problem before the next guest used the room. The sink was usable with a towel underneath it but the carpet should be cleaned first.

Overall, the property looks like the new owners are making a serious effort at cleaning the place up. The lobby was updated and the parking area looked like it have been repaved in the last few months. I would consider trying it again when we go back next year for the next special event at the museum but not at the $100+ a night rate that is posted for the general public. I would look for a special of some sort on their website to bring the cost down to around $70-80 which is what the property is worth a night (in my opinion) until the rooms are updated.

  • Stayed June 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dknight2008 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belleville, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Decent rooms, wonderful staff, we'll be back”
5 of 5 stars Reviewed 26 February 2009
2
people found this review helpful

We stayed in this hotel due to a wedding that we were attending in London. The hotel room was very clean and spacious. The washroom was a little weird as when you first entered the room, turned right there was a large vanity area and then the washroom. The hotel staff was very polite, friendly and extremely accommodating. Our room even came with a complimentary deluxe hot breakfast where I had the best waffles of my life!!! I was a little confused as to how the whole waffle making thing worked as I had never used a waffle iron quite like the one that they had but the hotel staff was great and showed me exactly what I needed to do without treating me like an idiot. Definitely recommend!!!

  • Stayed May 2008, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Angelos170 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevenash12
1 review
1 helpful vote 1 helpful vote
“stay away”
1 of 5 stars Reviewed 23 November 2008
1
person found this review helpful

avoide staying here at any cost. This hotel is in middle of no where. Desk clarke was sleeping at night. Sheets had very red stains on them. Hard as rock beds.

  • Liked — shower
  • Disliked — everything else
  • Stayed November 2008, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask stevenash12 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy Parker, General Manager at Comfort Inn, responded to this review
5 February 2010
Dear stevenash12,

I apologize that you were unsatisfied with your stay at our hotel.

We have made many improvements and upgrades to the hotel including complete renovations in all of our public areas, new linens, new towels, new pillows, new bedspreads, upgrading furniture and more.

We would welcome the opportunity to prove to you our committment to guest satisfaction. Simply call me directly at 519.633.4082 the next time you are going to be in our area and I will take care of your stay.

Sincerely,

Tracy Parker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 helpful votes 2 helpful votes
“HUGE improvements...”
4 of 5 stars Reviewed 2 October 2008
2
people found this review helpful

The last time we stayed at this hotel (October, 2007), I vowed I'd never stay again. When we discovered we were returning to this area in September of this year, I decided that every thing deserves a 2nd chance, so I booked with the Comfort. The receptionist advised that they were in the middle of renovations, and I was curious to see just what they were doing. We certainly didn't expect the renovations to be that extensive! The lobby, while not finished, is so much brighter! The ugly stained carpet is no longer in the breakfast room. The carpets in the hallways were removed (they were dreadful the last time we stayed!) All the public areas had new paint and wallpaper. When we got to our room, we saw they hadn't started renovating them yet, however, it was CLEAN! A big improvement from the last time! We were definitely impressed with what changes they've made so far.

One suggestion - drapes or sheers or some kind of window covering in the lobby.

  • Liked — Good price, clean room
  • Disliked — Renovations still going on
  • Stayed September 2008, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TBroadie about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Senior Contributor
42 reviews 42 reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“SAVE YOUR MONEY!!!!!!!!!!!!! BEWARE!!!!!!!!!!!!!!!!!!”
1 of 5 stars Reviewed 10 August 2008
3
people found this review helpful

STAYERS BEWARE!!!!!!!!!! SAVE YOUR MONEY!!!!

This hotel truly is a dump. It is undergoing some renovations but here were our findings:

- booked a room with hotel directly and paid over 100.00
- walked into front entrance and it was very dirty.
- ceiling tile stained with water marks
- carpet in hallway filthy
- hotel carpet was so DIRTY that we kept our shoes on even my three year old would not play on the floor. He said it was "YUCKY"
- our bathroom floor had long black hair on the floor and we all have short hair.
- the breakfast buffet had no HIGH chairs for our youngest child
- had waffle maker but no maple syrup or butter (figure that)

Save your money if your going to see THomas.

STAYERS BEWARE!!!!!!!!!!!!!

  • Liked — NOTHING
  • Disliked — EVERYTHING>>> DIRTY HOTEL AND WASTE OF MONEY
  • Stayed July 2008, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask floydangel71 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy Parker, General Manager at Comfort Inn, responded to this review
11 March 2010
Dear floydangel71,

Thank you for taking the time to review our hotel. I apologize that you were not satisfied with your stay.

Please allow me to respond to each of your concerns:

- booked a room with hotel directly and paid over 100.00

That is a standard rate with most hotels. We offer discounts for Government employees, mature travellers over age 50, CAA/AAA members, corporate travellers and more.

- walked into front entrance and it was very dirty.

With our renovations in full swing, it was very difficult to keep a reign on the dirt and dust caused by the workers. Especially since it was the front entrance and lobby area that was being renovated.

- ceiling tile stained with water marks

When we took over this property in 2008, the hotel was in a state of disrepair. We have worked extraordinarily hard to bring our property up to standards, which we are proud to say that we have.

- carpet in hallway filthy

The carpet in all of our hallways has since been replaced, as have the wall vinyl and paint. We have also installed chair rails and baseboards giving our hallways a classic yet modern feel.

- hotel carpet was so DIRTY that we kept our shoes on even my three year old would not play on the floor. He said it was "YUCKY"

We have had a professional cleaning company come in to clean all of our room carpets.

- our bathroom floor had long black hair on the floor and we all have short hair.

Since your stay, we have had retraining done with our housekeeping staff. I can assure you that our rooms are exceed Choice Hotels standards.

- the breakfast buffet had no HIGH chairs for our youngest child

We now have 2 high chairs available to our guests.

- had waffle maker but no maple syrup or butter (figure that)

Our breakfast is now staffed each morning and all of items are fresh and stocked during the entire breakfast hours.

It is my hope that, the next time you are in our area, you will give us the opportunity to prove to you our committment to guest satisfaction.

Once again, I sincerely apologize that you were not happy with your stay. Please call me at 519.633.4082 the next time you are in our area and I will take care of your stay.

Warm regards,

Tracy Parker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Inn

  • Comfort Inn Saint Thomas
  • Saint Thomas Comfort Inn
Address: 100 Centennial Ave., Saint Thomas, Ontario N5R 5B2, Canada
Price range (per night):* INR5,016 - 6,911

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