Decent choice in Beaupre located about 40 minutes from Quebec City (most hotels in the city were fully booked due to the Music Festival). Lobby is quite nice although public areas are very limited. There is an indoor pool which the kids loved but not much else (other than a small deck, sauna, small grassy area and a "Jacuzzi").

Rooms are of rustic decor although quite dated. Very strong air freshener smell upon entering the room. Each room has a balcony but very small -- barely big enough to fit 2 chairs. Bed spreads, carpet in corridors/rooms are due for an update.

Overall, it was an adequate stay for one night but a bit pricey for mid summer stay at an old 3-star hotel located outside the city.

The People from the hotel were really helpfull and lovely. The room was really good!! and the breakfast too. We had a quick stay but it was a great one!

We stayed in this hotel during the Christmas break, and we loved every minute of it. Our room was clean and comfortable and had a loft, a fireplaces, and a jacuzzi. The staff was very friendly and helped us when we had to find someone to fix our car since we didn't speak French. There was a shuttle to the ski resort every 20 minutes, so we never had to wait for too long and kids absolutely loved to ride the old school bus. There was also a play room where you could leave your kids for some supervised activities (arts and crafts, puzzles, games, ping-pong and Wii) every night. The pool was nice, although the outside hottub was a little disappointing, but we used our in-room jacuzzi instead. We already are planning to go back to Val-Des-Neiges next year.

We have been to Hotel Val des Neiges for the past 3 years now with my wife and young daughters, once in Jan and once at March break. Unfortunately, the hotel is going downhill every year.

Firstly, a real hotel should have an inroom safe and a fridge packed with atleast softdrinks and snacks. No safe, no fridge. Fine. OK, more like a motel.

We used to have comfortable beds but the hideaway bed in the Mezzanine is unbearably uncomfortable for adults and even young kids. It is impossible to regulate the temperature so that it is comfortable both upstairs and downstairs. When it is OK downstairs, the loft becomes a sauna. The advantage of the Mezzanine is a larger surface area and 2 television sets.

There used to be a buffet supper AND à la carte choice but no more. The food used to be 4 star but is now a quantum above fast food. The à la carte service at the restaurant was so bad last year that we decided to order only room service this year since the buffet was cancelled. Atleast with the buffet we could have had decent food and decent service (decent service since we were serving ourselves except for coffee and the bill for which we were still dependent on the overworked restaurant staff)

There used to be free coffee/hot cholocate and fresh cookies at 5pm every afternoon in the lobby which was great for the kids and there used to be a fire going constantly in the evening in the lobby foyer. No more. The lobby is now a cold and uninviting place. No one sits there to read or chat anymore. This place has lost its quaint and cozy soul. Real pity. It used to be a warm and enchanting family place.

We arrived back from our last day of skiing at Le Massif to find no hot water. Remember, this is January in Quebec. We were told by the serviceman that it would be up and running in another 20 minutes. After 20 minutes, the water was still cold. We had to call the front desk to ask and it was only then that we were told the hot water heater was defective throughout the hotel! What, are we in Punta Cana? Fortunately, the front desk became more accomodating and understanding after they detected some disatisfaction in my voice and repeated calls, and got us a warm shower.... in the next building. We had to walk outside in the January temperatures to take a shower in the changing rooms of the condo's pool next door. The receptionist at the condo was not pleased to see us. We were made to feel like unwanted immigrants.

Upon our return to our room, we ordered room service. The room service order took over an hour to get to our room. Apparently everyone had ordered at the same time.

Then the toilet broke in the middle of the night so we could not flush it. Fortunately, I managed to remove the top of the toilet and manually pull the cord to flush the toilet.

The people working at this place are very nice and friendly. Unfortunately, the place has been left to deteriorate by the owners and no amount of hospitality can make up for lack of hot water in the winter. I only have the highest regard for the staff and Ms Joannie Marcoux at the front desk. I wish I could write a better review but I hope this letter helps to turn things around for this hotel. We have had fun memories in the past here and it is very sad to see things have deteriorated so much.

There are other choices in the vicinity and I would encourage people to look elsewhere to compare and come up with their own enlightend choice.

TD
Montreal, QC