Actually had to stay here by default as the pre-booked condo with fernie condo rentals was a disaster when we arrived on our date of check-in. I called at 9:45pm to try find a room totally expecting to get gauged on price. The front desk clerk was extremely pleasant and easily accommodated us at a very reasonable price. When we arrived the clerk was even generous enough to upgrade our room to a loft on a higher floor for free to avoid us being disturbed by an ongoing highschool graduation party (much appreciated after a long ski day and 4 hour drive to fernie). The room was beautiful and had a rustic lodgy feeling with microwave and refrigerator. The pool had a great 2 story water slide and outdoor hot tubs were a bonus. They even had an outstanding continental breakfast with waffles. Not a single downside, would definitely recommend. Forgot to mention excellent location just 2 minutes from Fernie ski resort with views of the mountain.

Our room in one of the condo units had 2 beds. When we were ready to go to bed we lifted the sheets to find hairs in the sheets. A lot of hairs. Both bed had hairs and obviously not ours.
The reception moved us to a room in the main hotel, a room just beside the reception. We heard the reception phone all night.

We went on a new years trip on a downhill riders trip, and the hotel treated us like criminals. Poor service, and unclean rooms. We were refused service at the restaurant because they wanted to close early. Told to wash our own sheets when we check out because we have a washing machine in our condo. The free continental breakfast magically became $10 the day after we arrived, which really speaks to their willingness to exploit their customers and the fact that there isn't anything else open on new years. One of our friends found blood in their room, and another found flies in every corner. NEVER STAY HERE!!!
P.S - The hottub looked like puke!!

We could have slept 10 people easily in this "chalet". Loads of space, upstairs and downstairs. There were just the 2 of us, but we entertained some local family members in the unit. It was good value.

These are privately-owned units, so there is some variations. The negatives were: dirty, stained carpet; no DVD player in the small TV (only VHS!!); no hair dryer; and one baking pan only (a broiling pan).

The positive features were the large space, good beds, easy parking out the front door, friendly staff in hotel, great Indian food in restaurant. Nice slide and hot tubs - pool a little chilly, but hot tub was great. Internet service was good in room. Fly fishing out your door on the Elk River.

If you plan to stay in the hotel, ask for a room away from the hot tub patio at front, go for the quieter river side.