When this vacation was booked (a few months in advance of our arrival) we were advised it was a "short" walk to the ski hill, but ski in at the end of the day. The only way this is a short walk is if you're 20 years old and an olympic athlete. Our reservation was for 5 days and during the entire trip the parking lot was a skating rink. Not the most safe situation to be lugging skis/boots/poles and possibly a lunch up the "short" walk when just walking through that parking lot was a challenge with no gear.

This was intended to be a romantic get away.....however when we arrived at our room, they had put us in a condo with 2 single beds. Initially we were advised that they'd sent us to the wrong room. New keys in hand we went to a different suite, only to walk in on a family. Back to the office only to be advised that the original suite was correct and that we were expected to stay in a room in separate beds for our romantic retreat. Their solution was to suggest we just push them together. We were advised there were no other rooms available and that they can't/don't control the "bedding" situation...the most ridiculous thing I've ever heard from the manager of the front desk of any hotel/condo. (conversations with other guests would suggest that this was not a unique experience - I spoke with at least 2 other couples where they had the same experience). After much conversation with the front desk and our booking agent (over 90 minutes), we were "upgraded" to a "Platinum" room.

My only comment is if you actually chose to pay for this facility, DO NOT pay for the upgrade. Admittedly the room was supposed to have been the "showsuite", but all the cuttlery, pots, etc had to be washed before they could be used. There were 2 hot tubs at our building, one which was out of service the entire 5 days for maintenance (yet no work was being done on the unit). The other was more of a warm bath and had tiles missing....to the point that we and another guest in the facility cut our feet on the broken tiles. Any time we did use the hot tub there were guests from other buildings who had wandered over to use the tub, as the hot tub in their building was out of service.

We are planning another ski vacation this spring - we're even looking at spending time in the Fernie area. We WILL NOT be looking at this facility - the drive from town would only be approx 10-15 mins more than the drive from this facility, the views from town are lovely and with this facility not being ski in/ski out, we'll either look for a true ski in/out location or stay in the town where we'll save a bit of money while still having the spectacular mountain views, a true hot tub, and the standard bedding one expects when planning a couples retreat.