Plus side: Very nice accommodations, enjoyed the hot tub, very clean, close to downtown.
Minus side: Booking agent extremely rude when presented with an issue. Front desk not able to deal with booking issue, when we upgraded to a room with loft, they sent us to wrong room and then we had to wait with all our stuff till they figured that out.
Worst of all, check out day had a scheduled power out in which the lodge had a months notice of. No guests were informed! Had anyone been in the elevator, it would have been a very scary situation. Power off all morning, couldn't use the kitchenette and had to shower/pack up in the dark. Not great customer service in our eyes. A simple warning would have been nice.
