Picked the Four Points because it was a much cheaper option then the hotels on the Ottawa side and we were only there for a quick weekend getaway. This was my first time in the Four Points brand of Starwood and it didn't disappoint. The hotel is located on the Gatineau side of Ottawa right across the street from the Museum of Civilizations. They have a large outdoor parking lot and also an indoor section for 14$ a day with in and out privileges. The check in was very fast since we were the only ones there and the lady was very friendly and took the time to explain the different areas of the hotel. We ended up on the 7th floor facing the city hall of Gatineau. We could see a bit of the Parliament buildings in a sideways view which was nice. The rooms are quite large with everything you would expect from a Starwood property. There was a nice sitting area near the window which was quite nice. The room was clean and modern and we very much like the entry of the room. The entry has a tile floor which separates it from the carpeting area. They also had tray for winter boats so the water didn't get everywhere once the snow melted. The only thing that I would have liked that the room didn't was a small refrigerator.


The hotel also has a swimming pool which we didn't use and a restaurant / bar area. We did go to the breakfast which like most hotel restaurants was a bit over priced but still very good. Service was very slow considering the waitress was by herself for the entire restaurant! Granted it wasn't the largest restaurant but we counted about 25 people when we were there and that's a bit much for one person. Never the less the waitress was very happy and all though did seem overwhelm was still cheerful. The biggest surprise was that the orange juice had free refills!

Overall this is a great property that I would definitely return. The one thing I think they should install at the hotel is a sign to let people know that the indoor parking lot is a dead end. The place you enter is also the exit but no knowing that I kept going until I got to the end which was a dead end. Having a full size sedan I was less then happy having to back up until there was a space to do a u-turn. Not a huge deal but if your uncomfortable with tight spaces don't use the indoor lot. It is very narrow down there and if your not used to that and have a big car you might just get stuck.

Did an extensive search prior to arriving at Ottawa as hotels are generally expensive no matter what time of year it is. The Sheraton Gatineau offered the best deal, and the internet images looked quite appealing.

Turned out the hotel was in a great location, only minutes from the parliament buildings and downtown Ottawa. It was modern and clean and felt relatively new. The staff was very professional and friendly, try to use a bit of French with them, it goes a long way!

The room was very clean and modern, and the beds were comfortable. We ordered room service and it ended up being one of the better meals of our entire trip.

One piece of advice would be stay in the outside parking lot, as the underground lot is very tricky to negotiate.

Would recommend to anyone travelling to the capitol region.

On a cross-country road trip, we checked into the Four Points for a two-night stay over the July Canada Day holiday. We are members of Starwood, and on this journey alone we stayed at 12 Starwood properties in various states and provinces. This was our worst experience.
1. The parking gate was broken and we had to go in and out of the hotel several times to get the proper ticket/code. There was a fee for parking, which is not usually the case at 4 Points.
2. Even though we arrived in late afternoon, our room was not ready.
3. As Starwood Gold we usually get a little goody. Nothing at this property.
4. When we asked if there was a fridge in the room (included at other 4 Points we stayed at), we were told no and there would be a $20 fee for one -- if they could find one.
5. We asked about the 4 Points system-wide "Best Brews" promotion in the bar. "We aren't participating in that."
6. The clincher: when the maid cleaned the room, she didn't leave any bath towels. When we inquired, we were told "we are out." OUT of all towels? They weren't delivered until about 9:00 the next morning.
This Four Points is not owned by Starwood, and we weren't impressed with the owner's management of the property. We won't be going back.

Four Points by Sheraton is not my favourite chain in the Starwood brand but I stay here because it is close to my meeting location. Having said that this hotel seems a cut above other Four Points. One has the impression whoever is running the hotel is hands on and cares about the product they have. The lobby, bar and restaurant are nicely decorated and have a nice ambience to them.
The staff are very friendly, (in two languages) and seem to want your stay to be enjoyable.
Definitely worth a stay if you need to be in the area.