We stayed two nights in the "Romantique" room on the groud floor. The B&B itself is well decorated and our room is clean and in good size. Bathroom is pretty small but everything you need is there. Though our room is facing the street and a busy church, we still found it quiet and our sleep was not distrubed by any traffic.

However, we were totally disappointed at the service. It is so hard to get hold of any staff. To be able to make a reservation, I called 6 times. The voice message says phone is being answered between 10:00am and 7:00pm, so I called at different times. It almost made me think the Jaunt deal I bought was a hoax, but finally one lady answered my call one day at 1:15pm.

We were told breakfast is served between 8am and 10am. We went at 9:30am and there was barely anything left. I emptied cereal bowl and the milk jar (only very smalll amount left), and my wife took the last egg and yougurt. I thought the owner who was just sitting next to the food serving table would refill everything, but he did not do anything as if he saw nothing. Another couple who came at 9:45 basically only had two pieces of toast to eat and some orange juice to drink. I felt the owner was very mean without replenishing any food while he was just sitting there surfing Internet the whole time. If guests arrive before your 10am cut-off time, they should be served with the same variety of food as those early birds.

After a lot of careful research we selected the Belle Victorienne B&B for our 4 day/3 night stay.
We looked into the negative reviews and spoke to the nice women who worked there about our little concerns and she was very up front about the previous complaints...as you can read for yourself further below on this review page. She explained that unlike a traditional B&B, operated by it's owners, La Belle Victorienne was run more like an Inn, with employees responsible for cleaning the rooms and check-in/out and breakfast! Some are disappointed with the difference others prefer it this way. As we usually use hotels we felt this was a better fit for us! We were right!
The pictures of this place do it justice, it was a quaint Inn/B&B, really clean, and decorated with cozy, comfort in mind. The bed was really comfortable with soft yellow sheets that were of nice quality and the mattress was a perfect balance of firm enough and soft enough! (I'm feeling like Goldilocks here!) The deep cast iron claw foot bath tub had to be one of my favorite things, and although we came prepared with bubble bath I was pleasantly surprised to see a nice big bottle of goats milk bubble bath at our disposal, along with other hotel-ish amenities like shampoo/cream/soaps and etc.
We stayed in the only suite they had and although other reviews complained about the street noise, and we did hear a little, the sound wasn't really bothersome. Maybe if you are a very light sleeper or need a very quite room to be comfortable, you should choose another back facing room. But as we are from the city and used to traffic/city noises during the night and early morning we hardly noticed and would stay in this room again on our next stay! It had a large flat screen TV with many movie channels, an electric fireplace set in front of two large comfy chairs (perfect for curling up in and chatting or reading a good book in). It had two toilets and sinks, a shower stall and the above mentioned tub.
There was a little fridge for our use,just outside our room door which was handy for cooling down the white wine we brought with us to use in one of the several 'bring your own wine' restaurants we visited, I will mention that we couldn't get ice, which was a bit disappointing because 'Malibu' just isn't the same without a couple of 'rocks' tinkling at the bottom of my glass :o)
There was a nice outdoor spa/hot tub for our use, 24 hrs a day/365 days a year with nice large puffy towels to wrap up in after getting out.
We booked a package that included a day at the Nordic Station Spa and Supper at a restaurant, our choice of three. We would definitely suggest this, as the Nordic spa was simply fantastic and the restaurant we choose, Fondissimo, was no less enjoyable!

Our only complaint was that the breakfast was as stated in other reviews...NOT GREAT! A sideboard buffet of the simplest sort. After three morning of that we wouldn't have done it a forth time, rather going out to eat breakfast in one of the cute little restaurants on the main street. I will say that the lovely women resupplying the sideboard items was simply a delight, she brought us our coffee (a small note here: The coffee is terrible, it took three mornings to get it drinkable, finally we enjoyed it when we asked for cafe au lait 1/4 coffee and 3/4 hot milk....the coffee was the strongest, bitterest I have every had served to me anywhere...and we usually drink espresso every morning!) So if a deliciously decadent breakfast is what you are after...Not Happening! But the smile that greeted us every morning was lovely!
The lady responsible for house keeping was of the same sort as the breakfast room women...simply lovely, as helpful as could be and nothing ever seemed like a bother to her. We came off without robes and realized we would need them for the hot tub, she ran off and showed up with two nice, thick, white robes for us a few minutes later!
All in all, we'll be back and staying in just the same room again soon!
I reviewed the restaurants we ate at too...be sure to check them out to help with your stay!
Thanks so Much La Belle Victorienne!

Our fifth and final B&B of our 2 week holiday was by far the most disappointing.

Up until this point we had enjoyed the wonderful hospitality you come to expect from B&B owners.

We arrived at La Belle Victorienne at 1pm after a long and tiring drive, only to be told to come back at 3pm when reception would be open - there was no introduction, no friendly welcome, we weren't even allowed to leave our cases
- it was as if we had interrupted them.

We had reserved 'The Exuberante' for 2 nights but we asked to move after our first sleepless night due to the excessive road noise - there seemed to be a lorry passing through every minute. The room itself was fine.

The owner offered us the 'The Celeste' for our second night which was certainly a lot quieter. The room was again fine with one niggle - the TV wouldn't pick up any channels. When we reported this to the proprietor he replied that a previous guest had reported the same problem a week earlier - which begs the question when was it going to be fixed. He certainly didn't apologise or offer anything in return - just sort of shrugged his shoulders as if to say 'what can I do about it'.

Breakfast was a strange affair - the arrangements were being tinkered with while we were there, but in essence it was self service and basic - 2 types of cereal, bread/bagels to toast yourself, a few slices of cheese, a few bananas and apples, yoghurts and coffee, orange juice.

Everything was clean and tidy but overall the level of service was very disappointing.

My husband & I spent 2 nights & 2 days at La Belle Victorienne & we came out of it with mixed feelings...

The "Celeste" room was very clean & charming, however, the walls are paper thin & we could almost hear people breathing! La Rue Principale had lovely little shops & restaus with great service. The locals were very friendly & approachable, more so than the Laurentians.

The downside, however, was the lack of service at the actual B&B... the satellite which had about 15 working channels was on the fritz the Saturday night & since there was no one at the reception after a certain hour, we went to bed very early. We weren't given any emergency numbers, just in case. No one to call if the ceiling leaked! We had reserved massages at the Nordic Station, which was lovely & very enjoyable, but the lady at our reception misinformed us & told us we didn't have access to the Spa when we actually did. Never did we meet or even hear about the Owners. The Breakfast was ridiculous... 2 halved bagels, a pita bread, 1 croissant, 1 halved ciabatta bread, with cream cheese, croton & jam. All of which were store bought & reheated by a man in a white tshirt & blue jeans in the microwave & toaster. The fresh orange juice & coffee were tasty, and after about 15 minutes, when we were already full, the "cook" asked if we had room for french toast! Which we didn't! The french toast by the way was also store bought & all he did was heat the skillet with some butter & flip ONE piece of toast & serve it!

Despite our disappointment, we had a great time & we'll definitely go back to the Eastern Townships, just not the same B&B.